Membership issue

FoulerGoblin3 · Dec 29, 2015

On the website I have gold, which is right, while on xbox live after a sign into my account I have a free, silver, account that I cannot use to play online games. I deleted the account and then download it but nothing changed.

Please help

:)

xZOMBIExDODGERx · Dec 29, 2015

Membership issue

Yeah ...... getting no answers here at all , even support don`t know what the hell is going on.

Have i been hacked or something ?

Mister Gwyther · Dec 29, 2015

Membership issue

Hey there Dodger! Sorry we didn't get to you last night. We do ask that you please wait at least 24 hours for someone to respond to your forum posts here.

That said, we're happy to help! Just to be clear, I understand you do not remember adding any 2-day trials to your account but are seeing them on your list of prior subscriptions, is that correct? If you feel there is a discrepancy or would like to know more
about your subscriptions, please
contact us directly and a billing agent will be able to walk you through it. Let us know how that goes, thanks!

LORD AlMIGHTY6 · Dec 29, 2015

You sure you have gold because it showing you have silver right now on your account. Please check your membership on via console to see if you have gold. Account management is where you can find out if you have gold or not.

geekfather · Dec 29, 2015

Commerce.microsoft.com will show your gold status

FoulerGoblin3 · Oct 31, 2018

I have just activated the free month trial on the 25th and I was able to play until yesterday when on my profile on the console I see that I have a silver account. I'm not sure why that is as, like I said, I just activated the free first month and when I
check on this website I have an active subscription.

FoulerGoblin3

I have just activated the free month trial on the 25th and I was able to play until yesterday when on my profile on the console I see that I have a silver account. I'm not sure why that is as, like I said, I just activated the free first month and when I
check on this website I have an active subscription.

geekfather

Commerce.microsoft.com will show your gold status

Mister Gwyther

Hey there Dodger! Sorry we didn't get to you last night. We do ask that you please wait at least 24 hours for someone to respond to your forum posts here.

That said, we're happy to help! Just to be clear, I understand you do not remember adding any 2-day trials to your account but are seeing them on your list of prior subscriptions, is that correct? If you feel there is a discrepancy or would like to know more
about your subscriptions, please
contact us directly and a billing agent will be able to walk you through it. Let us know how that goes, thanks!

{Parity}

For a refund you will have to fill out the form located at the following link.
https://support.xbox.com/en-US/forms/request-refund

xZOMBIExDODGERx

Yeah ...... getting no answers here at all , even support don`t know what the hell is going on.

Have i been hacked or something ?

Membership issue