Me cobraron por un pago no procesado[ Translation-I was charged for an unprocessed payment ]

Karlyn Garcia · Oct 5, 2018

Pues resulta que quise comprar un producto de 5$ vía Microsoft Store en línea así que puse mi tarjeta para encontrarme con que el pago no fue procesado, luego quite mi tarjeta de la cuenta para evitar inconvenientes y me llamaron del banco diciendo que el
pago fue procesado por un monto de 70$, revise mi historial de pedidos y sigue vacío, ¿como puedo tener mi dinero de vuelta?

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Translation-It turns out I wanted to buy a $5 product via Microsoft Store online so I put my card to find that the payment was not processed, then I removed my account card to avoid inconvenience and I was called from the bank saying
that the payment was processed by An amount of $70, check my order history and it's still empty, how can I get my money back? ]

:)

npierri · Oct 5, 2018

Tengo gold pero me cobraron el juego de gold [Translation - I have gold but they charged me the gold game]

Alguien sabe como contactarse con Ms por un reclamo?

Tengo xboxgold pero me cobraron el juego del mes

Ms. Splosion Man??

que por cierto no quiero salvo que sea gratis :-=

Muchas gracias

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[Translation -

Anyone know how to contact Ms for a claim?

I have xboxgold but I was charged the game of the month Ms. Splosion Man??

Which by the way I do not want unless it is free:-=

Thanks a lot]

O h c U c · Oct 5, 2018

urgente [mod translation: urgent]

como puedo hacer silver mi cuenta estando en un paquete familiar??? ya que no me deja por que dice que hay un problema con la forma de pago

[mod translation: silver as I can make
my own being in a family package?? and
that keeps me that says there is a problem
with the payment]

XBF Brad A · Oct 5, 2018

Hello Karlyn

Sorry about the charge on the account. You can
Contact Us and when asked request a callback from a support agent. They will be able to see what the charge is for and help you out if able.

Hope this Helps.

Thanks

Brad

Xbox Forum Team

XBF Brad A

Hello Karlyn

Sorry about the charge on the account. You can
Contact Us and when asked request a callback from a support agent. They will be able to see what the charge is for and help you out if able.

Hope this Helps.

Thanks

Brad

Xbox Forum Team

Juan DiegoBuitrago S

Buen día ya revise el historial de compras pero no sale ninguna de 3.000.

El dinero me lo cobraron justo cuando agregue la tarjeta como método de pago

__________________________________

[Translation - Good day and check the history of purchases but does not leave any of 3,000.
The money I was charged just when I add the card as payment method]

ITILIANM0NST0R

¿Cómo lo pagas, hay una tarjeta de crédito archivados? Eso podría estar causando un problema, así como usted banco pensando que podría no ser una compra hecha por usted. Inicie sesión en su cuenta de Microsoft desde un dispositivo móvil o un equipo y vea
si el pago se ha procesado o si hay un problema

[Translation - How do you pay for it, is there a credit card on file? That could be causing a problem, just like you bank thinking that it might not be a purchase made by you. Log in to your Microsoft account from a mobile device or computer and
see if the payment has been processed or if there is a problem]

DarkMaster38

A mi no me deja comprar el gears 4, me dice que el pago no puede ser procesado y que me ponga en contacto con el soporte de microsoft.

[translation]

To my not let me buy the gears 4 he tells me that the payment can not be processed and put me in contact with microsoft support.

DanMen334

el método de pago para la promoción, no es por tarjeta de crédito?

Translation:

The payment method for the promotion, is it not by credit card?

Me cobraron por un pago no procesado[ Translation-I was charged for an unprocessed payment ]