me and my boyfriend cannot log into our microsoft accounts for minecraft

Hi,

i cannot log into my microsoft account on the switch. We cannot access the worlds my son has already made on his ipad version. After trying several times we now cannot get minecraft to even open on our ipad.

i am not very technical so please make any suggestions clear and simple 😊

Hello LouDan2529,

Could you please try these steps for me?

- try to reboot the Apple’s iPad

- change your microsoft account’s password.

- try to log in from the Minecraft’s official website at: https://my.minecraft.net/en-us/login/

- after it logs in successfully, go back to the game on the iPad and try to log in again.

hope it works for you

Hello, sorry for the late reply.

As you said I somehow created another Microsoft account with the same email adress like the previous one that I used to play Minecraft and other games with.

I logged in with my Microsoft account in to the Minecraft website. I logged in with the same email adress, but I had different account name than I used to play Minecraft with and it shows me I don't have Minecraft. That is the issue I think, that I cannot log in to the previous account because it somehow overwrote it.

yes i am on pc i am logged in on the microsoft store, xbox and the minecraft launcher and im also using the account i used to purchase the game, yet i cannot go on my minecraft profile on the website without being forced to log in and when i press the log in button it just asks me to log in again

I open the minecraft launcher, log into my account, and then doesn’t let me play minecraft, i can use the minecraft launcher in the xbox app using gamepass, but cannot play minecraft

Hi,

thank you for your advice. We have just found out that we had not logged into our microsoft account on the ipad minecraft 😞

so we have now started fresh with a new world in minecraft on the ipad. However, i still cannot access this new world on the nintendo switch minecraft