May I please get a refund? (Minecraft Windows 10)

For help with purchasing or refund requests for Minecraft for Windows 10, you can read through the frequently
asked questions or contact Microsoft Store Support For technical or in-game issues, please visit the Minecraft
Forum

Hey there,

Is there a specific error code that you get with that error message? It sounds like there may a network issue, or there may be other software installed on your Windows 10 PC that may be interfering with connecting to the game's servers. To start, let's try
uninstalling and reinstalling Minecraft: Windows 10 Edition from your Windows 10 PC. You can uninstall Minecraft from the app list within the Start Menu on Windows 10, and reinstall the game through the Windows Store.

Hope this helps!

Did you purchase Minecraft or Minecraft for Windows 10? If you went through the website, you may have purchased Minecraft which is for the console, not Minecraft for Windows 10 which is for the PC.

Nope, definitely says minecraft for windows 10. We put in a form for a refund, I hope it goes through.

Hey there, SnappyBark0! Minecraft: Windows 10 Edition Beta is only available free for users that had the original Minecraft: PC (or Mac) Edition. If you only have the Minecraft: 360 Edition, you will not be able to get the Windows 10 Beta version for free.

For more information, check out our
Minecraft: Windows 10 Edition Beta FAQ! Please let us know if you have any further questions.