Many failed attempts to recover my sons Hotmail account and get him back into his Xbox...

Discus and support Many failed attempts to recover my sons Hotmail account and get him back into his Xbox... in XBoX Accessibility to solve the problem; I've been in the same situation. It is amazing to me that because I didn't update the cell number attached to my son's Hotmail account he is no longer... Discussion in 'XBoX Accessibility' started by Wayne Rounds1, Oct 5, 2023.

  1. Wayne Rounds1
    Wayne Rounds1 Guest

    Many failed attempts to recover my sons Hotmail account and get him back into his Xbox...


    I've been in the same situation. It is amazing to me that because I didn't update the cell number attached to my son's Hotmail account he is no longer able to log in to his Microsoft account to play Xbox with his friends. I created the account for him when he was 2 and now he is 16. 14 years of accumulating achievement points buying games, skins, and add-ons are all gone because I'm not able to get the account recovery form to pass the security measures. I have even included the card and expiration date that he used to purchase games.

    I have wasted so many hours of my life in order to help my son get back his Xbox account. It all started with entering an incorrect password too many times. What is even crazier is that on 9/18 I received the congratulations your account is verified. I clicked the reset password link and started changing the password on my iPhone (Big mistake). As I was re-entering the password on the 2nd text box I somehow swiped the current screen away. I tried to find it again but it was gone. I tried once more from that same reset link but this time it said that I would need a new verification code and that all the others have been invalidated.

    Fast forward another week to 9/25 and again received the Congratulations email that I verified my account. The reset link I clicked said the same thing that all other codes were invalidated and I needed a new one. One month in and let's say a ton of hours spent trying to figure this out with no luck.

    Why can't Microsoft have a backup method for those users who cannot get past the automation method of verifying we are who we say we are? We did nothing wrong and spent a lot of money purchasing Microsoft products. I have seen many organizations use ID verification where you can upload your ID or license and then follow it up with a picture of yourself in real time. Anything other than the current system because I cannot even speak to a live person. Can we send this issue up the ladder for a manager or higher-up to take a look?

    Microsoft is a rich company that has chosen to ignore its customers with cheap automation. How about you change the code up so that you can be taken to a live agent if the Account recovery form is close to being correct? Maybe there is another issue going on here where a tech needs to step in. One of the "live chat" agents told me this has been a problem with verification codes but Microsoft hasn't publicly released anything about this.

    I understand I probably look like a big complainer but in reality, I'm just trying to help my son recover his account where he and his friends play games, chat, and watch videos. Am I the only one going through this? I'm 42 years old and have been locked out of accounts before but never have I not been able to get back in. Security is important but what good is it if we completely lose everything built up in our accounts? Thanks for listening and I will keep my fingers crossed. SMH

    :)
     
    Wayne Rounds1, Oct 5, 2023
    #1
  2. Mae Sev. Win User

    Many failed attempts to recover my sons Hotmail account and get him back into his Xbox account that I set-up for him almost 14 years ago.

    Hello Wayne Rounds1,

    Thank you for sharing this with us and welcome to Xbox Forums.

    I totally understand how you are feeling right now. Dealing this for many times may have caused you inconvenienced. To be honest, as a customer myself. I have been in your situation in the past. That is why, reading this statement really broke my heart. Good thing that you got me now and it seems that you have exhausted everything you could from your end, I will be more than happy to share you options that may help us on this.

    For the issue that we have, it appears that the option we can do best is to have you contact our Xbox Live Support team directly. I believe they can be able to help us on this since, we do have same process. Only thing they have further is the advanced tools that will help us.

    Note: Please keep in mind that this option has no guarantee of success but worth a try.

    To reach the team, here's how:



    1. Kindly open this link: Contact Us | Xbox Support

    2. Scroll down and look at the lower left side if you can see the page that matches your country/region which you currently located.

    3. If not. please select the country region it is showing and select the correct one among the lists.

    4. Make sure to use the check the available contact times of the support.

    5. Select the drop-down menu options that will match your concern.

    6. Select the drop-down menu options that will match your concern.

    7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.

    8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.

    9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".

    10. Should you be encountering issues contacting support, may try InPrivate Windows for your browser, other browser, different device/s or connect to different network.





    Kind regards,



    Microsoft Community Moderator
  3. Kerric B Win User

    Account Login Blocked

    My son is only 7 I am managing this all for him. So it pretty cut and dry, displayed that message first login attempt. Also, if I go to that link for pass reset you provided it quotes an email of his microsoft username "itsMiles" with @hotmail on the end of it. that has never existed. When I signed up for his microsoft account for his minecraft usage, I used his gmail account which I also manage. So unless the microsoft account generated a hotmail account on its own for some random reason the only email ever used with his microsoft account is his gmail. Same way I use my microsoft. No hotmail our outlook email or any of that.
  4. AridLizard Win User

    I need help been hacked

    but my son has had this account for 5 years and spent a lot of money on his xbox so is there any way I can get the account back
    create a new outlook account just for contacting Microsoft/Xbox Support

    this is just for them to be able to contact you, not a replacement for your sons account.

    you need a fresh account as a security measure so that whoever has taken control of the account cant block your attempts to recover it.
  5. Relentlessx757 Win User

    Security proof problem.

    His windows account is the hotmail account. Which means that he doesn't remember it. He doesn't know the password, secret question, or anything about the account. He can't recover it because he doesn't know anything about it, he didn't care for it. His G
    mail isn't used for any xbox account. Therefore, he can't sign on to it unless the over protective people give him his account info. His Gamertag is Fearless x757. He had the account for a year, and the account email he made for it was hotmail, and he doesn't
    use hotmail. It asked him to make a hotmail or live account, he couldn't use his gmail. So, please, tell me something I don't know.
  6. Phoenix_8th Win User

    Move gamer tag to child account

    I need a similar solution. I set up the Xbox account for my son's Xbox years ago & would like to transfer everything gaming related to an account for him.

    Occasionally, he has trouble logging in when going to a relatives house & I have to tell him my password - it's frustrating. I've had a hotmail account for over 15 years and have many important things tied to this email address & login.
Thema:

Many failed attempts to recover my sons Hotmail account and get him back into his Xbox...

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