Malware on MSN X box

Hey Michael!

Nice to meet you! I'm Darhyl, an Independent Advisor. I'm sorry you are experiencing this. I am here to help.

Microsoft does not allow this. Pop-ups like this may be due to software that was downloaded and may have your PC infected or adware.

If it's an adware, clear all the data (history, etc.) of the browser which was infected. This should solve it Or run AdwCleaner:

https://www.malwarebytes.com/adwcleaner

You can scan your computer using the free version of Malwarebytes scanner to check if there is malware or adware running in your system.

Here's the link to download it.

https://www.malwarebytes.com/mwb-download/thank...

Once downloaded and installed, open the app and perform a scan and check for infection.

Restart your computer once done and observe.

Note/Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Also, please take your time and check these links for workarounds:

https://support.microsoft.com/en-us/windows/tro...

https://support.microsoft.com/en-us/windows/how...

Reference link: https://answers.microsoft.com/en-us/windows/for...

Because Microsoft doesn't "allow this"

They are continually patching Windows and games, unfortunately bad players will always find a way in

You should immediately run anti-malware programs, and I would suggest uninstalling any games it appears on

Thank you for your response.

I would highly suggest you run the Microsoft Defender Offline. It is an offline scanning tool that runs from a trusted environment to help you protect your device from viruses and other malicious software without starting your operating system. Here's how:

Save any open files and close all apps and programs.

Select Start, and then select Settings > Update & Security > Windows Security > Virus & threat protection.

On the Virus & threat protection screen, do one of the following:

In an up-to-date version of Windows 10 or Windows 11: Under Current threats, select Scan options.

In older versions of Windows 10: Under Threat history, select Run a new advanced scan.

Select Microsoft Defender Offline scan, and then select Scan Now.

You'll be prompted that you're about to be signed out of Windows. After you are done, your PC should restart. Microsoft Defender Offline will load and perform a quick scan of your PC in the recovery environment. When the scan has finished (usually takes about 15 minutes), your PC will automatically restart.

NOTE: You typically need administrator rights on the PC on which you plan to run Microsoft Defender Offline.

If you experience a Stop error on a blue screen when you run the offline scan, restart your device and try running a Microsoft Defender Offline scan again.

To see the Microsoft Defender Offline scan results:

Select Start, and then select Settings > Update & Security > Windows Security > Virus & threat protection.

On the Virus & Threat protection screen in Windows 10, under Current Threats, select Scan options, and then select Protection History (In previous versions of Windows it may say Threat history).

Reference link: https://support.microsoft.com/en-us/windows/hel...

1 my m8 usese her pc to cam call me on x box which has alwaysed worked

2. its not a conecttivty problem its the app itself goes upto 80% then says finnished which is why msn isnt on the app

Sign in to your account. Press the Guide button and go to the Settings blade and here pick
Profile.

On the next screen scroll down to Sign-In Preferences and on the next screen set Messenger Sign-In to Off.

The next time you sign into your account, only your account will be signed in and not Messenger.