Making an official complaint!

What is the issue you want to complain about. If you share with us, we may well be able to point you in the direction needed.

My complaint regards attempting to purchase Case West at £4.75 over several days each time getting no error code just to be told to try later. I purchase Farcry 4 season pass with no error, yet it never went through. I initially contact support for a call
back, when I said Case West had now gone up to £6.75 I'm told it can't be rectified to price I attempted to purchase at, my integrity is immediately put into question and the example thrown at me is we get calls everyday from people saying they couldn't purchase
a game which was at £25 and is now £50, we are talking £2 here and it is more about principle. They all tell me I have to provide a screen shot!? So basically I have to take a photo of my TV everytime there is an issue with a purchase??? I shouldn't be accused
of attempting to scam or indeed fraud against Microsoft, I had to request 4 further calls and just like the first they all hung up on me! I went through USA site and 'live chat' with someone who tells me there had been outage for purchases by paypal, now bare
in mind this was after spending six hours of my time on 'live chats' to people in Morocco plus 5 calls. Conveniently though, I am told that the purchase for Farcry 4 Season pass was pending, he told me to check purchase history, I told him this WAS NOT the
case, he then goes on to tell me that there was no record of attempts to purchase Case West, he went on to state 360 purchases can't proceed via paypal, yet every purchase I have made has been through paypal most being directly through Xbox one. To be clear
he tells me something completely different. He suggests I pay full price and seek a refund, I ask if he can guarantee 100% I would be refunded, his response a high chance?! I told him I wasn't going to waste further time seeking a refund. At the end of the
day I should have someone address my complaint at the first step, not 5 calls where I am accused of scamming and fraud, £2 is principle, Microsoft should have informed me that I couldn't pay via paypal, my debit card is linked to my account so there's no excuse.
I asked where I lodge a formal complaint on service, he sends a link to what I have already pursued. I chat with someone else, they tell me email *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***' tried this NO SUCH EMAIL ADDRESS, try everywhere on line nothing, so email Phil Spencer *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***
and *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** attaching all 'live chat' transcripts, no reply or acknowledgement

Only one thing else I can do for you is to give you a Global customer support numbers. Among others, you will find UK number.

Link.

Once again, my apologies for the misunderstanding.

Too bad to hear this friend, I from experience I needed the support more than once, and were extremely attentive and always solved my problems as quickly and as best I can, I live in Brazil and I have no complaints to make, I really hope that You can solve
your problem and have the service I had. Good luck.

Surprisingly they dont have a complaints department. They should in my opinion. Most big companies do.

What is the issue you want to complain about. If you share with us, we may well be able to point you in the direction needed.