“make sure you’re signed in to Xbox, then look for it in microsoft store.” then i go to the...

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

Make sure that you’re signed in under the correct account where the game code was redeemed. Please go to https://account.microsoft.com/billing/orders then locate the redemption transaction. It should be stated as “completed” or “redeemed”.

Once confirmed and found make sure that you’re signed in under the correct access on both Xbox App and Microsoft Store app. Sign out then sign back in.

Thanks for the update and make sure that you’re signed in under the correct account. You can sign in to https://account.microsoft.com/billing/orders and check if you can see your order transactions for your games from there and make sure that you’re signed in on your Microsoft Store App using the correct account.

Hi, I'm Kim, an Independent Advisor and I’m happy to help you today.

Kindly make sure you’re signed in to the same account on Xbox app and MS store. Please open the Microsoft Store, then click on the profile picture in the top right corner. A pop-up box will appear allowing you to sign out then once signed out, kindly sign in again using the account that has the Sea of thieves. Please check if you’re logged in to the same email.

Hello!

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Microsoft Community.





Thank you for understanding.

Hello Levi Carter,

Thank you for posting in the Microsoft Community.

I can see that you're experiencing this issue. It sounds like the game may not be recognizing that you are signed in to your Xbox account. Here are a few steps you can try to resolve the issue:



1. Make sure you are signed in to your Xbox account on your console. You can check this by going to the Home screen, selecting your profile icon, and verifying that your account is signed in.



2. Try restarting your console. Sometimes a simple restart can resolve issues like this.



3. Check for any updates for the game. If there is an update available, try installing it and see if that resolves the issue.



4. If none of the above steps work, you may need to uninstall and reinstall the game. This can be done by going to the Home screen, selecting the game, pressing the Menu button on your controller, and selecting Uninstall. Then, go to the Microsoft Store and reinstall the game.



I hope this helps! Let me know if you have any further questions or concerns.