Major Xbox Account Issues

Discus and support Major Xbox Account Issues in XBoX Games and Apps to solve the problem; So yesterday I bought a new Gamertag changing mine from ElsaFrozen2013 to but it hasn't actually changed and it has billed the bank $9.99. Also a... Discussion in 'XBoX Games and Apps' started by VideoGamesUSA, Oct 12, 2015.

  1. VideoGamesUSA
    VideoGamesUSA Guest

    Major Xbox Account Issues


    So yesterday I bought a new Gamertag changing mine from ElsaFrozen2013 to but it hasn't actually changed and it has billed the bank $9.99. Also a while back I changed my Avatar in the Windows 10 app but it didn't change...how do I fix these
    issues?

    :)
     
    VideoGamesUSA, Oct 12, 2015
    #1
  2. BroodySkydiver0
    BroodySkydiver0 Guest
    Major Account/Login Issues

    I decided to sign up for Xbox Live Rewards and that's where the trouble began. The email on my gamertag is set to one that I originally signed up with back in around 04. I no longer have access to that email nor do I remember the password. I have no idea
    what my account recovery questions are either. So now I have no idea how to change my email on the account.

    Problem 2:, I went ahead and signed up my primary email for windows live and then hop on over here. I was shocked to find I already have a username/gamertag associated with this account ( ??????). I have no idea what this is or where it came
    from. I have never had a Live account on this email so how can I remove the gamertag associated with this email?
     
    BroodySkydiver0, Oct 12, 2015
    #2
  3. Smwutches
    Smwutches Guest
    Major Account/Login Issues

    Xbox has started assigning random gamertags when you sign up, so that's probably where this gamertag came from. If that's the case, then you get 1 free name change.

    support.xbox.com/.../change-gamertag.aspx
     
    Smwutches, Oct 12, 2015
    #3
  4. Mister Maka
    Mister Maka Guest

    Major Xbox Account Issues

    Hey there ElsaFrozen2013!

    It's super strange that your account isn't moving over to the GT you changed it to. To check, where did you perform the Gamertag change? If you sign into commerce.microsoft.com do you see a settled
    transaction for the Gamertag change?

    For this particular issue I suggest reaching out to Phone/Chat support to take a quick peek into the purchase. They may have a bit more details, but definitely keep us updated with that you hear from them.
     
    Mister Maka, Oct 14, 2015
    #4
  5. VideoGamesUSA
    VideoGamesUSA Guest
    Thank you! I am going to call tomorrow. I did the GT change on the Xbox site. And, yes, It did bill me. Thanks for your time and I'll keep ya posted!
     
    VideoGamesUSA, Oct 14, 2015
    #5
  6. VideoGamesUSA
    VideoGamesUSA Guest
    Can you give me the phone number? When I click the link it says the group wasn't found.
     
    VideoGamesUSA, Oct 15, 2015
    #6
  7. Mister Maka
    Mister Maka Guest
    Whoops! Sorry about that, looks like I had the wrong link in there. Try this one for
    Phone/Chat support, that should be the right one for you Major Xbox Account Issues :)
     
    Mister Maka, Oct 15, 2015
    #7
  8. VideoGamesUSA
    VideoGamesUSA Guest

    Major Xbox Account Issues

    OK thanks! I will keep you up to date on this issue.
     
    VideoGamesUSA, Oct 15, 2015
    #8
  9. VideoGamesUSA
    VideoGamesUSA Guest
    So apparently you have to buy the tag then go back to the page where you change it and then change it. That is so stupid. Actually, less stupid and more redundant.
     
    VideoGamesUSA, Nov 1, 2018
    #9
  10. Mister Maka Win User

    Major Xbox Account Issues

    Hey there ElsaFrozen2013!

    It's super strange that your account isn't moving over to the GT you changed it to. To check, where did you perform the Gamertag change? If you sign into commerce.microsoft.com do you see a settled
    transaction for the Gamertag change?

    For this particular issue I suggest reaching out to Phone/Chat support to take a quick peek into the purchase. They may have a bit more details, but definitely keep us updated with that you hear from them.
  11. VideoGamesUSA Win User

    Major Xbox Account Issues

    So apparently you have to buy the tag then go back to the page where you change it and then change it. That is so stupid. Actually, less stupid and more redundant.
  12. VideoGamesUSA Win User

    Major Xbox Account Issues

    Can you give me the phone number? When I click the link it says the group wasn't found.
  13. VideoGamesUSA Win User

    Major Xbox Account Issues

    Thank you! I am going to call tomorrow. I did the GT change on the Xbox site. And, yes, It did bill me. Thanks for your time and I'll keep ya posted!
  14. VideoGamesUSA Win User

    Major Xbox Account Issues

    OK thanks! I will keep you up to date on this issue.
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Major Xbox Account Issues

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