Major problem with account

Discus and support Major problem with account in XBoX on Consoles to solve the problem; Hello, I Think I have a major account problem. I found out that my email was being used by someone else to put up ads on a Swedish site for clothing... Discussion in 'XBoX on Consoles' started by DayDaffodil1067, Oct 17, 2017.

  1. DayDaffodil1067
    DayDaffodil1067 Guest

    Major problem with account


    Hello,

    I Think I have a major account problem.

    I found out that my email was being used by someone else to put up ads on a Swedish site for clothing etc. Therefore I had to remove the email as it was being reported for false advertisement among other things. The email was the one I had connected my Xbox
    account with and on my account I have games for several thousands of Swedish kronors. I have had this account for many years and have countless of hours played on the games on it. But now I cant connect to my account as the email is no longer in use. It has
    been removed and I don't know what to do. I have created a new email but it isn't connected to my account. Help!

    :)
     
    DayDaffodil1067, Oct 17, 2017
    #1
  2. UNSC Iroquois
    UNSC Iroquois Guest
    Major account problem!

    I was playing Modern Warfare 3 about ten minutes ago when I was signed out of Xbox LIVE. I got a notification saying my account was signed in from another location.

    I immeadiatley signed back in and then I recieveid another notification saying my account was last signed in on another console. I've just changed the password to my Windows LIVE ID. I am very worried that my account has been compremised and I need some
    help
     
    UNSC Iroquois, Oct 17, 2017
    #2
  3. An Xbox Dude
    An Xbox Dude Guest
    Major account problem!

    You can remove your account off other consoles by visiting this page
    live.xbox.com/.../Protection

    -

    Just hit "require profile download".
     
    An Xbox Dude, Oct 17, 2017
    #3
  4. MattyMidway
    MattyMidway Guest

    Major problem with account

    In order to remove an email from your Microsoft account, you need to add one in its place. So, something was placed on there and only the one who removed the original (spamming) email address would know. you can try contacting support via
    THIS LINK to verify that you are the original account holder. Plead your case to them and see if they can help you recover the lost account. Good luck!
     
    MattyMidway, Oct 18, 2017
    #4
  5. An Xbox Dude Win User

    Major account problem!

  6. MattyMidway Win User

    Major problem with account

    In order to remove an email from your Microsoft account, you need to add one in its place. So, something was placed on there and only the one who removed the original (spamming) email address would know. you can try contacting support via
    THIS LINK to verify that you are the original account holder. Plead your case to them and see if they can help you recover the lost account. Good luck!
  7. Mister Gwyther Win User

    Major account problem!

    Hey there Iroquois! What happens when you try to require a login on other consoles? You can also find steps to do this on the console in our guide (forums.xbox.com/.../153143.aspx).
    Try both and let us know what happens. Thanks!
  8. Miss Portia Win User

    Major account log-in problem

    Hey there - unfortunately if the Windows Live Help team mentions they cannot directly provide you the password reset link, then they would not be another option to recover your account. As other members of Support may have told you, the next step would be
    to create a new account. We apologize for the inconvenience.
  9. HassanB Win User

    Major Problem

    Hello,

    If you're sure this is happening to you and your e-mail is associated with 2 accounts then you will need to reach out to phone support for a resolution.

    Please reach out to them here.
Thema:

Major problem with account

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