Mahjong saved data

Discus and support Mahjong saved data in XBoX Games and Apps to solve the problem; I have been playing Microsoft Mahjong for about 10 years. Last time I opened the app all my saved data was gone and was replaced by the guest data.... Discussion in 'XBoX Games and Apps' started by Mahlon Valentine, Sep 30, 2023.

  1. Mahlon Valentine
    Mahlon Valentine Guest

    Mahjong saved data


    I have been playing Microsoft Mahjong for about 10 years. Last time I opened the app all my saved data was gone and was replaced by the guest data. Where did my saved data go? I am running Windows 10

    :)
     
    Mahlon Valentine, Sep 30, 2023
    #1
  2. Gerardo CG Win User

    Mahjong saved data

    Hi there Mahlon, my name is Gerardo, and I'm an Xbox player. I'll be happy to assist you with any questions or concerns you may have.

    I'm sorry to hear that you're experiencing issues with your game save data.

    Since this issue is happening with Microsoft Mahjong, it will be necessary for you to reach out directly to the Microsoft Casual Games Support team using the following link:

    https://microsoftcasualgames.zendesk.com/hc/requests/new

    As you can understand, they are responsible for resolving or assisting with issues related to Microsoft's casual games, such as Microsoft Mahjong.

    Please keep in mind that in this public forum, we are fellow gamers like you, trying to help other players.

    Thanks for your understanding, and I wish you good luck!

    Best regards.
  3. SilverCross635 Win User

    Microsoft Mahjong

    MS Tech Support solved the problem although I am still not certain why it happened. If you are not comfortable with adding/deleting profiles then contact them. Basically you have to create another admin profile with a different name on the same hard drive.
    Delete Mahjong app that is giving you the problem. Download Mahjong from Windows Store to the new profile. Open Mahjong with new profile. System will ask if you played the game before on this machine. Say yes. MAKE SURE YOU HAVE BEEN SAVING GAME PROGRESS IN WINDOWS CLOUD.
    System will migrate your scores/progress to the new Mahjong. When ready delete the new profile. OR call/chat with tech support to be absolutely certain that you don 't lose game data.
  4. RetaSlade Win User

    what is error code 404019

    There is an App for Microsoft Mahjong on my laptop, running Windows 8. Every time I open the app is get this message:

    There was a problem downloading game data for Microsoft Mahjong. Please check the Microsoft Mahjong FAQ at and refer to error code 404019.
    The game still seems to be playing fine..

    Thanks for your effort so far.
  5. IlonaKresse Win User

    Microsoft Mahjong error code000020

    There was a problem downloading game data for Microsoft Mahjong. Please check the Microsoft Mahjong FAQ and refer to error code 000020. This was just when attempting to open Daily Challenges. Any info would be appreciated.
    Info not covered in FAQ.
  6. IlonaKresse Win User

    Microsoft Mahjong error code000020

    There was a problem downloading game data for Microsoft Mahjong. Please check the Microsoft Mahjong FAQ and refer to error code 000020. This was just when attempting to open Daily Challenges. Any info would be appreciated.
    Info not covered in FAQ.
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Mahjong saved data

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