Magic Jigsaw Puzzles error message 0x803F8001

TrevorKirk · Feb 10, 2022

I am having intermittent trouble signing in and keep getting an error message 0x803F8001 - The message reads that Magic Jigsaw Puzzles are not available in our account which they are as we have been doing them for years. We are also told to sign in to Microsoft Store which we have done but still get the message and error code. However, sometime it loads like a dream. Does anyone have experience of this and any idea on how to fix this.

:)

Jesse E'

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I'll suggest you post this on the Microsoft casual games community. They deal specifically with all casual games issues and are very helpful with cases like this.

https://community.microsoftcasualgames.com/

L4c3rd4

Hello dear Gamer, first it's a pleasure to be able to help you today.

My name is Vinicius.

I am a gamer and independent advisor on the XBOX community platform.

Hey mate, how are you today? Hope you're well.

Try to clean the cache from the store:

1. Type CMD in the search bar;

2. Right-click Command Prompt and click Run as administrator;

3. At the Command Prompt screen type wsreset.exe and press Enter;

Wait for the process to finish, the store will open, when it opens you close and restart your PC.

Also, try to logged out from the store and then log back in.

And you could also try to reinstall it.

DGK_924

This seems to be an overwhelming problem with many users. Error code 0x803F8001 seems to be frequently asked about, but no replies of consequence from Microsoft. Same error code arises in Magic Jigsaaw Puzzles. No reinstall can be performed in either.

JOLeftwich

Evidently, Magic Jigsaw Puzzles is not one of the games listed. I need ZIMED help. Thank you for replying.

Teh FireFox

Alright try a complete uninstall and reinstall that could fix the issue if you have not done so already.

Magic Jigsaw Puzzles error message 0x803F8001