Made repair service request with wrong phone number

JohnnySebre · Jul 14, 2014

As subject says, I made a mistake with my phone number when submitting my xbox repair request. How can I get it fixed? Do I have to cancel the request, wait for the processing of the cancellation, then submit a new one?

Thank you!

:)

UprightMarmot32 · Jul 14, 2014

Xbox Phone Number 1888.882.6133 Xbox Customer service phone Number

Xbox Phone Number 1888.882.6133 Xbox Customer service phone Number

Xbox Phone Number 1888.882.6133 Xbox Customer service phone Number

Xbox Phone Number 1888.882.6133 Xbox Customer service phone Number

Xbox Phone Number 1888.882.6133 Xbox Customer service phone Number

Xbox Phone Number 1888.882.6133 Xbox Customer service phone Number

Xbox Phone Number 1888.882.6133 Xbox Customer service phone Number

Xbox Phone Number 1888.882.6133 Xbox Customer service phone Number

Xbox Phone Number 1888.882.6133 Xbox Customer service phone Number

Xbox Phone Number 1888.882.6133 Xbox Customer service phone Number

Xbox Phone Number 1888.882.6133 Xbox Customer service phone Number

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ParCookie70 · Jul 14, 2014

xbox repair

How about a phone number for repair services

JohnnySebre · Jul 14, 2014

I made a twitter thread and I'm getting a reply, so i'll probably continue there.

twitter.com//status/488890829415514115

JohnnySebre

I made a twitter thread and I'm getting a reply, so i'll probably continue there.

twitter.com//status/488890829415514115

HassanB

Hi,

If you're still experiencing a problem with the console you received back please
reach out to phone support with the service request number you received when you first made the repair order. Let them know that the exact issue you're facing
and perhaps they can update you on why the console wasn't repaired and where to go from there.

More than likely, if the problem was fixed to your satisfaction you'll need to send it back in to the service center for further inspection.

ngocphi

the only thing you can use online with the Service request number is tracking of Hardware repairs not UAI

Candyman7890

You'll want to contact support directly for assistance. 1-800-4my-xbox if you're in the US/Canada or
http://support.xbox.com/contact-us

The good news is that using that number I actually talked to a human being in the U.S.

The bad news is the call took 1 hour and 37 mins and, not shockingly, the original service request had inexplicably been canceled. In addition, the service request had been entered for a phantom console serial number that was not associated with my account.
The customer support rep couldn't have been nicer but I've had it with Microsoft. The company is defined by total incompetence and it's too large to have any systems that talk to each other. The customer service agent was as frustrated as I was.

I don't play Xbox nor any other MSFT games and I will never play them nor buy another MSFT product (this is all for my kids' stupid controller). Adios!

Dogfleet

After a couple of hours of trying and trying again I have eventually managed to chat to someone using the above advise!

The agent I was chatting to transferred me to the "hardware" department and a new service request has been set up for me.

It is a shame Microsoft makes you jump through so many hoops to speak to a live agent, but all sorted at last.

Thanks for the advice XBF Houmaidi.

Made repair service request with wrong phone number