Made a purchase and I do not have the product

Discus and support Made a purchase and I do not have the product in XBoX Games and Apps to solve the problem; I literally just bought the new Hogwarts deluxe version was charged for the money on my banks end but on my Xbox I got an oops... Discussion in 'XBoX Games and Apps' started by Rich LikeTomFord, Feb 15, 2023.

  1. Rich LikeTomFord
    Rich LikeTomFord Guest

    Made a purchase and I do not have the product


    I literally just bought the new Hogwarts deluxe version was charged for the money on my banks end but on my Xbox I got an oops

    :)
     
    Rich LikeTomFord, Feb 15, 2023
    #1
  2. Smwutches Win User

    Made a purchase and I do not have the product

    If it doesn't show as completed and it only shows as pending through your bank, then you may have to wait and see if the payment goes all the way through or make the purchase again if it doesn't complete.
  3. Smwutches Win User

    Made a purchase and I do not have the product

    It should be listed as ready to install in your library on the console and you should be able to install it from there.

    If it still gives the error message, double check http://account.microsoft.com to make sure the purchase does show there and do a hard reset (hold down the power button on the console until it turns off, unplug it, plug it back in, then turn in back on).
  4. Rich LikeTomFord Win User

    Made a purchase and I do not have the product

    Doesn’t show on Microsoft but I did do a hard reset and still nothing but I noticed that it’s a pending charge on my banks end but as of now my money is gone.
  5. Smwutches Win User

    Made a purchase and I do not have the product

    Which console are you using? Xbox One, Series S/X?
  6. onyxishere Win User

    I made a purchase but not received my product

Thema:

Made a purchase and I do not have the product

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