made a new account on ps and a new microsfot account and whenever i try to join a game i...

Hi River,

Thank you for posting in Microsoft Xbox Community. I understand that you have concerns about account authentication whenever your play a game. Are you referring to Microsoft authenticator?

For us to isolate your issue, what specific game are your referring to? Is this happening to all of your games or just to certain titles?

Regards,

Alvaro

That's what I've been trying to do! My original account is just called Player1 and whenever I try to join Live on that account, it just creates new separate accounts

Hello!

Hope you are well. I'll be glad to assist you.

I'm sorry you're experiencing these issues.

Please try the following steps:

1. Press the Xbox button to open the guide.

Select Profile & system > Settings > Account > Remove accounts.

Remove your account from the console (You need to have your email address handy so that you can log in later).

2. Press and hold the Power button on the front of your Xbox until the console turns off.

3. Unplug the power cord from the back of your Xbox.

4. Wait a minute, and then plug the power cord back in.

5. Press the Power button on your Xbox to turn it back on.

6. Log in to your account again.

I hope the information has been clear, I will be attentive to any questions you may have.

Best Regards.

Hi, I'm , an Independent advisor and I can surely help you.

Don't worry we will work on this together. Can you please try to clear the cache and cookies of your browser then try to sign up or create an account again?

Thanks!

The error message says your PS account is linked to your new Microsoft Account.

Please, tell me if I understood the situation.

You are trying to play on a PS console, correct?

You tried to use your Microsoft Account (A) with your PS Account (A1).

It didn't work, then you created a new Microsoft Account (B) and tried to link it to your PS Account (A1).

Then you are receiving the error message.

Is that it?