Ma console Xbox One Plante

Hi Voliac,

Thanks for reaching out to the forums. We understand you are having issues with games crashing. If all games are on an external. Try disconnecting an installing a game that has crashed on the internal drive. If it doesn't crash then there is an issue with
the external. Which sometimes reformatting may help.

Thanks,

Brad

oui même problème kinect fun labs plante ma xbox 360 elite sur l'image de chargement.

Bonjour, Cela fait plusieurs fois que j’essaye de jouer a n’importe quel jeux sur ma Xbox elle plantes systématiquement au premier chargement impossible de jouer avec des idées ?

Translation of the post:

"Hello, It's been several times that I try to play any games on my Xbox it plants systematically at the first load impossible to play with ideas?"

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Hello there @AnthonyPayeur1, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. I want you not to worry about the situation because I am here to help you out! I believe your console might need either a network reset or just a system refresh. I would like you to go through the following steps to clear the Mac address and then perform a quick power cycle on your console:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

Another thing you should check is your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:

Settings > Network Settings > NAT type => It should be open.

If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500 (UDP).

In case the issue still persists after the previous steps have been performed here is the official link to all the network troubleshooting steps that can help sort this out for you.

The link: Troubleshoot your Xbox One network connection | Xbox Support

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

Hey there DE SIETER,

Thanks for reaching out to the Forums for advice on how to deal with this issue. I can totally understand how this could be pretty concerning. It would be best to try and

resetting the console.

When you get the chance, give that a shot and let us know if that helped.

Thanks for reading!

Hi there.

Thank you for reaching out to the forum. How long have you been having this problem ? and is you Xbox standing in a well ventilated area ?