Loyalty. Why bother?

I don't know why people on here play this loyalty game. Xbox is a hobby, not a cult. I use it because it makes me happy. Not just to blend in with everyone else.

Yes it is a hobby and an expensive one at that. If I don't and others like me mention our disappointment with a productotal or service they provide when it fails how can things get better? If we all assume everything is fine then nothing changes. MS have
made strides over the years to make them easier to deal with but its still very annoying when my console stops working just because of an update. Glad you read the comments above and took that I'm trying to blend in. Good one mate.

Unfortunately, you picked the wrong place for MS to listen to your issues. Sorry for your problem, enjoy your console-cide.

I don't know why people on here play this loyalty game. Xbox is a hobby, not a cult. I use it because it makes me happy. Not just to blend in with everyone else.

Yes it is a hobby and an expensive one at that. If I don't and others like me mention our disappointment with a productotal or service they provide when it fails how can things get better? If we all assume everything is fine then nothing changes. MS have
made strides over the years to make them easier to deal with but its still very annoying when my console stops working just because of an update. Glad you read the comments above and took that I'm trying to blend in. Good one mate.

Under Australian and New Zealand consumer law, which has guarantees which cannot be excluded by any contract, including a Microsoft contract, if someone buys an Xbox One X console and if the software is that messed up (or hardware), people have the right
to return to the retailer (or manufacturer) for a refund or replacement. Microsoft is also located in Australia and New Zealand too. If the software bricks the X console in it's warranty period, customers here can say "it's not working as advertised" and they'll
have the law on THEIR side. It also pays not to be in the Preview Program too. If you are, that's bad. Because it's unfinished software which can cause damage. It's happened before on Xbox One. It erasing everything on your console internal storage, etc etc.
If it were finished software, it would have been released to everyone, not just a few people who think they're special. A lot of people don't like the new UI update. I mean where seeing many people go out of their way to come on here or the official feedback
site to rant about how ugly the UI is and what have you.

As for customer loyalty, I don't make a big deal with it. I play Xbox for fun. But yes there could be times when they fail us, whether it be through a bad UI update or an unfair temporary or so ban, or when XBL goes temporarily down. Electronics aren't designed
to last forever. My Xbox 360 slim 250GB console from late 2010 is still working fine. My Day One Xbox One 500GB console with Kinect is still working fine. One of their major Windows 10 updates for PC stuffed up Hauppauge Capture software on my PC. Yes you
may end up crying sometimes, but sooner or later, you'll be able to get back up on your feet.

However I'll still be getting the Xbox One X as it will have better processing power, a lot more memory and faster hardware to bring out better visuals of the what will be over 100 Xbox One X Enhanced games that Microsoft has listed. It's also slimmer and
be able to play my favourite games with better visuals rather than blurry and poor anti-aliasing.

"No need to show loyalty by paying the top price for Day One edition because it will just die like all my previous consoles. Why did I think it would be dinferential this time?"

Define "dinferential"?

I've read your post a couple times but am still struggling with your issue. Did you buy a Day One edition or did you not? If you did, then it's obvious that the console has just broken down with age. If you didn't, then it appears you've had a good few years
with the console that was bought back in the day. In which case, why is repairing it even a thing when NEW Xbox One S's are dirt cheap to buy and you're almost assured of a better experience? Are you that **** that you need to cut the costs? If playing on
console is a priority, then what's the problem? Just ditch the broken machine and jump ahead! Problem solved

Dinferential was some crazy typo. Meant "different". My problem is that people seem happy to spend €500 on a console and that it's OK for it to be rendered useless because of a firmware update. I have smart tv's, Nintendo DS and 3DS that are still working
no problemore after 6 years. Why should my console be different? It wasn't misused or mishandled. It just stopped working due to an update.

I don't know why people on here play this loyalty game. Xbox is a hobby, not a cult. I use it because it makes me happy. Not just to blend in with everyone else.