Lost Xbox Account But remember Gamertag

if you have not accessed the account for more than 5 years then it may have been closed and cannot be reopened, inactive accounts are now permanently shutdown.

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I'm afraid only way to recover an Xbox account is via the account recovery form here https://account.live.com/password/reset

You can try all the emails you remember or if you had a phone number attached to the account, you can use that too.

You can recover your son's gamertag by selecting 'recover gamertag' from the xbox menu, just so long as you can remember his email address associated with his account and the password or the recovery information.

However, if you or someone else called Microsoft and asked for the account to be deleted then there unfortunately is no way of getting the account back as it will be lost forever.

Hope this helps and stay safe.

You need the email to be able to access your old account, with the gamertag you will not have access to anything. So if you don't remember your email, unfortunately you already lost it.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community

Hello Aj, since you don't remember the email from the account, you should try to remember what the account is or follow the steps below to see if you can find the email you used for the account.

Xbox Support can’t provide this information, even if you know your Gamertag.

If you've forgotten your password, the Lost Password Solution link can help:

https://support.xbox.com/en-US/help/account-pro...

If you've forgotten your account/username/Gamertag and if you’ve forgotten which email address see the Lost Account Solution link:

https://support.xbox.com/en-US/help/account-pro...