Lost the gmail account tied to microsoft account, old phone number as well and they put an...

Discus and support Lost the gmail account tied to microsoft account, old phone number as well and they put an... in XBoX Accessibility to solve the problem; I'm currently recovering from some type of theft of all of my personal information. To summarize, I don't have access to my gmail account I used to log... Discussion in 'XBoX Accessibility' started by maynard.stev, Jan 12, 2022.

  1. maynard.stev
    maynard.stev Guest

    Lost the gmail account tied to microsoft account, old phone number as well and they put an...


    I'm currently recovering from some type of theft of all of my personal information. To summarize, I don't have access to my gmail account I used to log into my Microsoft account. The phone number connected to that account is no longer mine, but likely the person stealing all of my info. I believe they also put authentication on the account.

    What is my likeihood on recovering my account? I sent a recovery request form from my new e-mail account. Salvaging and protecting all of my known accounts has been a headache, but I have a lot of important purchases through Xbox within my Microsoft account I would like to keep.

    Thanks in advance

    :)
     
    maynard.stev, Jan 12, 2022
    #1
  2. Nemanja Vuckovic Win User

    Can't access my Minecraft account

    my account was tied to my old phone number i don't have access to anymore
    oh and yeah i also have the old phone number that is on the microsoft account still tied as a secondary number on my gmail account, that also being the original gmail of the microsoft account, there is no way that is not enough proof.
  3. Georges C. Win User

    Lost the gmail account tied to microsoft account, old phone number as well and they put an authenticator on the account.

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community.

    Hello Maynard, as this forum is public viewing and unfortunately as independent consultants we do not have access there is some data or your account, basically there exists two ways to recover your account, via web form you have already filled in or by contacting Xbox support and requesting an A.T.O (Account Takeover), but in doing so they will ask you basically the same questions as the form and a few more and then will be sent to Microsoft for analysis.

    https://support.xbox.com/en-us/contact-us
  4. IMPULSELouie Win User

    Lost the gmail account tied to microsoft account, old phone number as well and they put an authenticator on the account.

    I don’t have the answer but I am experiencing something similar, my account was hacked and the mobile number now saved is not mine and they have changed my email, I have a message to say the update request will be active from 23/01 but they have locked my account and I cannot sign in, I have submitted loads of forms but noone gets back to me. I can’t even do the online chat or request a call as it requires me to sign in
  5. Orion5105 Win User

    Locked out of account.

    It's a personal account. I lost my cell phone in November of last year and opted not to buy a new one because I have a work cell phone with the job I have now. To save costs, I let my old number go. We'll my old cell phone had my authenticator and my Gmail account as well as my Microsoft account was tied to both. The account I don't have access to is *****@gmail.com which is what I have my Microsoft ultimate subscription tied to. My old cell number is 6********. My new Gmail account is ********@gmail.com and cell phone is 6********. My dob is ******. My name and address is ****** . I can provide my drivers license, credit card, gamertag, as well as Xbox serial number, screens hots, etc. I'm a it engineer that is a Microsoft partner.

    EDIT: Removed personally identifiable information (PII) from post.
  6. SUTHERNGURL30 Win User

    lost gamertag

    i have the gamertag but no access to phone number that was tied to the account as the phone was lost/stolen at movie theater. Bank has been contacted to stop charges. New card with new number is being issued. the old card that was tied to the account for
    the purchase of anything expired so I can't fill out the form because I dont know the expiration date and the year doesn't go back that far anymore...only to last year or 2018 at least.
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Lost the gmail account tied to microsoft account, old phone number as well and they put an...

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