Lost old xbox account

Thomas Tope · Dec 3, 2022

I had an old xbox account a few years back and it was a child account, however it did not have an adult email to secure it. So, it said in a year your account may be lost as it was not backed up by a parent email, but because I was young I didnt think much of it and now ive lost the account and cannot find a way to get it back. Please help if you know how, many thanks

:)

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Thomas, this can be a bit tricky, first because you have to know the email and account password to be able to log into the account.

If you want to recover the account you will need the email for this, and if it is inactive for a long time it may have been deleted by inactivity.

Microsoft account activity policy

https://support.microsoft.com/en-us/topic/micro...

Recover your account if you know the e-mail.

https://account.live.com/acsr

steeledwand7664

This is what your situation sounds like to me You had one account with an email on the 360 with a gamer tag of west nova

when you got an xbox one if you had signed in with the same email and password from the 360 it would have just downloaded the west nova account and gamertag and not given you a different gamertag (Aydrox) so when you contacted xbox support and gave them
the gamertag of Aydrox and they sent you the code to verify the ownership of the account it would have gone to the email you thought was associated with the west nova account but in reality it was associated with the Aydrox account.

With Xbox support they can not see what the email is thats associated with an account until ownership is verified with the code that is sent out this is for security purposes so that people do not just call them up and say hey this is my gamertag and I forgot
the email to it can you give it to me.

So at this point until you can figure out what the email is that is associated with the West Nova gamertag there really is not anything that can be done

Renatodibi

Hi Wolf.

My name is Renato.
I'm an Independent Advisor and a Microsoft Xbox user like you.

I'm sorry for the issues you've experienced, but it should be our responsibility to save the login credentials for our accounts. In recent years, security systems have greatly improved and tend to offer greater protection. Microsoft is committed to protecting our data, so any suspicious activity may lead to an additional authentication request.

Regarding your request, I must inform you that unfortunately, it's not possible to transfer data from one account to another. Each account is tied to its email and we can say it is born and dies with it. The only way to regain the content is to access your previous account.

The only way to regain access is to fill out the recovery form, entering as much information as you remember to allow the system to identify you as the owner.

Here is the aforementioned link.
https://support.microsoft.com/accou...ery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

I hope I've been helpful.

Kind regards
Renato

Kolby Hathaway

I lost the password to my old account and have no way of getting my old account back as I lost my password and can’t get it back.

demonslayer688

in short old xbox live account lost, still want same Facebook on new account, can't access old xbox account to unlink, and Facebook doesn't show my Facebook as connected but when I try connecting Facebook to new account it says it's logged in to the old
account.

Lost old xbox account