Lost my xbox live gold due to gamepass.....

Discus and support Lost my xbox live gold due to gamepass..... in XboX Insiders to solve the problem; Hey, so i bought and entered in a pre paid 12 month xbox live gold card, code worked cool. So i decide ill upgrade to gamepass ultimate. So i do that... Discussion in 'XboX Insiders' started by /u/Rozzano35, Nov 14, 2020.

  1. /u/Rozzano35
    /u/Rozzano35 Guest

    Lost my xbox live gold due to gamepass.....


    Hey, so i bought and entered in a pre paid 12 month xbox live gold card, code worked cool. So i decide ill upgrade to gamepass ultimate. So i do that expecting the $16.99 cad to be charged after my 12 months of gold is up or just charged the difference each month. No i instantly got charged 16.99cad plus taxes, my 12 months of gold dissapeared. And so i cancelled gamepass ultimate cuz i was like wtf something isnt right. Now my 12 months of gold is gone and im left with nothing.....$70 cad on pre paid card down the drain wtf?!? Cant contact suport, nothing..... And if i got to renew ultimate says ill be charged monthly

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    /u/Rozzano35, Nov 14, 2020
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  2. schnurren Win User

    Game Pass Ultimate and Xbox Live Gold subscriptions

    Hello NikMcNik,

    GamePass Ultimate is the bundle itself of Gamepass and Live Gold, but it won't list that you have gold in your Xbox, if that is your question.

    So it makes sense that your Live Gold is deactivated, cause you right now have enabled Gamepass Ultimate.

    So :

    Gamepass Ultimate ( Is like a bundle of Gamepass and Live Gold)

    Xbox Live Gold

    Gamepass

    Will be shown as different subscriptions, cause these are technically different subscriptions, albeit Ultimate giving you both advantadges.
  3. KindGryphon Win User

    LOST XBOX LIVE GOLD MEMBERSHIP HOW DO I GET IT BACK

    LOST MY XBOX LIVE GOLD 😡I purchased a year of Xbox live gold as I do every year, then decided to get the game pass. Few months later I decided to delete the game pass and doing so has deleted my Xbox live gold subscription even though I already paid for this year
    When you already have xbox live gold and upgrade to gamepass ultimate it converts your remaining Xbox live membership time to gamepass ultimate (i could be wrong but I'm pretty sure it warns you about this when you upgrade)

    So when you cancelled your gamepass ultimate you essentially cancelled both of them since ultimate includes your xbox live membership all under one umbrella.

    Youd have to request a callback from support and see if there is anything they can do. Theres no guarantee that there is but youd have to speak with them to find out.
  4. XBF Chris J Win User

    Cannot purchase gold on Xbox 360

    Hello Bayden,

    In my opinion, Ultimate would not be worth it at all for the Xbox 360. The whole purpose of ultimate is to bundle together Xbox live gold, Xbox gamepass and Xbox gamepass for PC.

    Gamepass and Gamepass for PC would not work on 360, so you would only be getting Xbox live gold.

    Let us know if you have any other questions.
  5. KindGryphon Win User

    6-month UItimate Pass gift code and live Ultimate subscription

    So my regular subscription will just continue after the 6 months is up?
    No. If you already had xbox live gold then when you add an xbox gamepass ultimate subscription (which includes Xbox live gold) it upgrades your existing Xbox live gold subscription to gamepass ultimate (hence why your gold subscription "disappeared")

    So lets say for example before you added the gamepass ultimate subscription you had 6 months of xbox live gold left. When you added the 6 month gamepass code youd essentially now have 12 months of gamepass ultimate in this above example.
  6. Farkas David01 Win User

    Xbox live canceled

    Gamepass Ultimate includes Xbox Live gold and Gamepass. So if you cancel Gamepass Ultimate you cancel your gold too.
Thema:

Lost my xbox live gold due to gamepass.....

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