Lost my subscription to Solitate premium?

On January 27th I purchased a new premium subscription to replace my old one, however have since gotten a new laptop, and even though I sign in with the same ID and all my progress is saved, it is no longer premium for me and this is very frustrating,

:)

 

Solitate Event

When playing Microsoft Solitaire Freecell Adventure, I turned off my computer mid-event to go to an appointment. When I returned an hour later the time I was away was added to my game time even though I had logged off and shut down my computer. Before the
last update if you stopped the game in mid event the time you were away from the game did not count against you. I hope you will go back to the way it was for those of us who can't play through the entire event in one sitting. Thank you for your consideration.

Tented Buffalo51.

 

GOLD SUBSCRIPTION LOST

I lost my GOLD subscription by promoting from child to adult. I want want my subscription back!!!!

 

Hey Player617630513! Did you purchase the premium on mobile or PC? Additionally you may want to try singing out and back in again to ensure you're using the correct account. Post back and let me know!

 

I purchased it on my old laptop, and just upgraded to a new laptop. I am definitely using the same account, as all of my old progress has been saved. I have an email confirmation and order number for my purchase, but am not sure if I should share that here.

 

Hey Player617630513! Was the old laptop running a different OS from the new one? Like was the old one Windows 8, and the new Windows 10? Post back and let me know!

 

Both are windows 10