Lost my account - xbox one

so what happen was my xbox broke yesterday and i bought a new one, but when i tried to sign into my account it made a entirely new account for me, why?

is there anyway of getting it back?

have i lost all my items/progress etc.?

thanks in advance

:)

 

Purchase

I cant see my Xbox One S purchase history, and I lost the money from my account?

 

xbox one. membership

ihave been calling for months submitted many recovery forms have lost thousand dollars dollars in games ineed my xbox one live account and. account fixed plz ive called xbox for months and lost over year of gold plz fix this

 

That's probably just because the email you entered when trying to recover the account wasn't the one associated with your old account. Same thing happened to me a while back. Just try re-adding the account to the console using the correct info and you
should be good to go!

 

Hey there HurriedLocket96!

It sounds like you used an incorrect e-mail address when you signed into your Xbox One, if you haven't already, try a different Microsoft Account you could have used with your Gamertag.