Lost Money from Account

Snodherm · Jul 27, 2017

Upon firing up my Xbox last week after returning from a trip, I found that the balance in my account was gone and it was set to $0.00.

I chatted with the someone from general Xbox support but they said there's nothing that could be done and that I needed to speak with someone from Xbox Live Rewards. So here I am

Can that balance be put back, please? And what can be done to ensure this doesn't happen again?

Thank you.

:)

PilarDiamond60 · Jul 27, 2017

Purchase

I cant see my Xbox One S purchase history, and I lost the money from my account?

Captain Speedy · Jul 27, 2017

Chrispys Moderator Musings!

Harmonix may have lost sales through limited avaiabilty, but you have to take into account the money that harmonix got from MS to secure the exclusive. I bet that little wdge helped to secure the Beatles exclusive that they have got which will be a nice little earner for them at $250 for the full mystery pack.

Smwutches · Jul 27, 2017

Sorry, but support gave you incorrect information. Rewards support has no access to the funds in your account. You can check
Sign in to your Microsoft account to find out what happened to the funds, you would would need to contact support directly for any billing issues. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support

XBLRewards8 · Nov 3, 2018

Hello Snodherm,

We see that our last deposit into your account was made on February 12th, 2014. Since promotional currencies expire one year after depositing, they would have expired by now if you have not spent them. We have not performed any currency deposits since that
date. You can see a full list of your Credit and deposit history from the MyRewards pages MyStatement, which can be sort/viewed by lifetime.

Since we have not had any recent activity on your account, your missing balance would not have been from a Rewards deposit. Additionally, we can only assist with Credits while they are in your Rewards Account. You would have to reach out to Xbox support
for any assistance with any currency issues with your Microsoft Account.

Smwutches

Sorry, but support gave you incorrect information. Rewards support has no access to the funds in your account. You can check
http://commerce.microsoft.com to find out what happened to the funds, you would would need to contact support directly for any billing issues. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us

XBLRewards8

Hello Snodherm,

We see that our last deposit into your account was made on February 12th, 2014. Since promotional currencies expire one year after depositing, they would have expired by now if you have not spent them. We have not performed any currency deposits since that
date. You can see a full list of your Credit and deposit history from the MyRewards pages MyStatement, which can be sort/viewed by lifetime.

Since we have not had any recent activity on your account, your missing balance would not have been from a Rewards deposit. Additionally, we can only assist with Credits while they are in your Rewards Account. You would have to reach out to Xbox support
for any assistance with any currency issues with your Microsoft Account.

Zenosos

Unfortunately you will need to contact support to get such information which can be done by going to https://support.xbox.com/en-GB/contact-us and always selecting
the second option so you can talk to a real xbox representive

Ultra175Wolf

I found the reason why i lost 6,99€ from my account

The xbox live gold membership take automatically money from my account

And why it doesnt show up at the "recent purchases"

And now i want refund

And if you refund your xbox live gold memebership do you get your money back?

Mikey Mike Jr

I have had my account for so long and spent soooo much money and met many friends i would be lost if i lost my account

Lost Money from Account