Lost Mojang account access, while trying to migrate it to a Microsoft account.

Discus and support Lost Mojang account access, while trying to migrate it to a Microsoft account. in XBoX Games and Apps to solve the problem; As the title says, I was trying to migrate but I don't have my account connected to mojang anymore. I've not tried to play in a good while and I need... Discussion in 'XBoX Games and Apps' started by NepWU, Aug 28, 2022.

  1. NepWU
    NepWU Guest

    Lost Mojang account access, while trying to migrate it to a Microsoft account.


    As the title says, I was trying to migrate but I don't have my account connected to mojang anymore. I've not tried to play in a good while and I need to migrate apparently? Like idk what I'm doing

    :)
     
    NepWU, Aug 28, 2022
    #1
  2. Georges C. Win User

    Lost Mojang account access, while trying to migrate it to a Microsoft account.

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community.

    Hello NepWU, there must have been a problem at the time of your account migration, ideally in these cases would be to contact Mojang support.

    https://help.minecraft.net/hc/en-us/requests/ne...
  3. Lucas Lauer Win User

    My mail was hacked and I cant get back my Minecraft account

    Since you did not lost access to your Microsoft account - but to a not migrated Mojang account - only Mojang is responsible and might help you with your account recovery. Even though Microsoft owns Mojang, they are not the same company. Microsoft is Microsoft, Mojang is Mojang. Microsoft employees are not Mojang employees and vice-versa. So only Mojang might help you with this - depending if they actually have features/options for account recovery.
  4. Tadeu dailson Win User

    account just gone

    Hello, I hope you are well.

    Please try these steps.

    If your Mojang account has been migrated to Microsoft, you do not need to purchase the game again. If you are being prompted to do so, it is either because the migration process did not complete correctly or, more likely, you are logged into a different Microsoft account than the one you used for the migration.

    What to do:

    1. Check which Microsoft account you are logged into:

    Make sure you are using the same Microsoft account that was used to migrate your Mojang account. If you do not remember which one it is, contact Microsoft support to retrieve the email address you used for the migration.

    2. Check if the migration was completed:

    Access your Mojang account profile on the Mojang website and check if the migration was completed. If not, try starting the migration process again.

    3. Contact Mojang Support:

    If the issue persists, contact Mojang Support via the Mojang Support website, providing your purchase receipt and explaining the situation.

    4. Check Microsoft accounts:

    Make sure you are not using a different Microsoft account than the one you used for the migration
  5. Jean Marais Win User

    Microsoft account does not have minecraft anymore.

    Originally I bought the game with a mojang account (This was back in 2016 I think)

    I then changed the email for the mojang account.

    then with the migration, I migrated it to my current microsoft account that is not related to any of the previous emails.

    The migration was successful and I was able to play game.

    I stopped playing for a while, but after trying to log in with the same microsoft account that worked previously, minecraft was not there anymore.

    Since I bought it with a mojang account, there is no record of a purchase/transaction.
  6. Janet_C Win User

    When you got a refund on Minecraft Launcher it was removed from your device.

    If you bought it on a Mojang account some time ago, the Mojang system should have asked you to perform an account migration to a Microsoft account.

    Only the migrated Microsoft account or the Microsoft account with which you directly purchased the game can access it, if it is locked, unfortunately you will not be able to use the game.
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Lost Mojang account access, while trying to migrate it to a Microsoft account.

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