Lost Hotmail Account

Hello Andrew S, my name is Oskayra, and I will be happy to help you.

Beforehand, it is important that you keep in mind that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

Remember that this is a possible solution, if it doesn't work for you we can try another one.

Note: This is a public forum therefore, I suggest you not share your personal information.

For cases of LOSS OF ACCESS to the account, the only solution is through the account recovery form which is the following: https://account.live.com/acsr

You must keep in mind that this is the only alternative or solution to recover an account, support cannot help with this type of case because they are not authorized, leaving the form as an option, if you cannot fill out the form for X or Y Reason then unfortunately the account cannot be recovered.

I will be attentive to your response

Best regards,
Oskayra.

Looking forward for the hopefully good news in the end

You are most welcome ExposedFire9. Looking foward to the outcome.

Regards,

Daniel

Not good news so far I'm afraid.

I was originally told that someone from the advocacy team would contact me within 72 hours, that was on 1st Ocbober, it is now 8th October and still no reply.

I did re-contact support via chat to get an update on the weekend and they told me that the advocacy team had infact tried to contact me, but didn't get a response. Upon enquiry of the email address to which they responded, I was told a completely different
address to my own. D-:

I wasn't explained to the reasoning behind this error, but anyway, mistakes happen so I gave them the benefit of the doubt. I was told that I'd *definitely* be contacted by the advocacy team within 24 hours to have my account unlocked.

24 hours goes by, and still no email as promised. Yesterday, I once again contacted support. I was told that my case would be dealt with on 7-8th October.

As of time of writing this message my case has still not been dealt with. Today I conacted support again for an update, still it is 'being worked on'. I am not holding out hope that they are going to be sticking to there own deadlines.

I am very disappointed with the quality of Microsoft customer service so far.

Very disappointed :-(

Hi there,

There is only one option left to try, please follow the steps on this trouble shooting page, at the end if all options fail, like filling out the recovery form it will show another step you can try.

It will show what information you need and after that you need to contact Xbox Support via
support.xbox.com/contact-us

Link to the troubleshooting page:
support.xbox.com/.../forgot-microsoft-account-solution