Lost highscore after adding a Gamertag - can anybody help?

Discus and support Lost highscore after adding a Gamertag - can anybody help? in XBoX Accessibility to solve the problem; Hello everyone. as an occasional player of Windows' Solitaire Collection (Spider) I worked my way up to a score of over 600 over the last few years.... Discussion in 'XBoX Accessibility' started by F.G. Thompson, Nov 24, 2022.

  1. Lost highscore after adding a Gamertag - can anybody help?


    Hello everyone.

    as an occasional player of Windows' Solitaire Collection (Spider) I worked my way up to a score of over 600 over the last few years. Recently I was asked to add a 'Gamertag' to my account and thinking nothing of it I did. After a recent new login to Solitaire on a new Windows installation, all my highscore was gone and reset to zero. Although I could still see the score on my smartphone, any attempt to get the number back failed. When I signed off and on again on my smartphone the same thing happened there as well.
    While I'm not necessarily in a competition it is rather upsetting to loose the rating. What is even more frustrating is the fact that all research into this issue points to Xbox, whereas I never owned an Xbox nor wanted an account therefore.

    Can anybody advise on what to do?
    Any help is much appreciated.
    Thanks in advance,
    Frank

    :)
     
    F.G. Thompson, Nov 24, 2022
    #1
  2. JosefLBohorquez Win User

    Lost highscore after adding a Gamertag - can anybody help?

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today despite this F.G.

    This can be a bit dumb, but if you have more than one email address please double check that you’re signed in with the correct account on both Xbox app and Solitaire collection app

    If yes and if you’re more than sure that’s the correct account. The best option is reach solitaire collection support to see if they’re able to restore the progress
    https://microsoftcasualgames.zendesk.com/hc/en-...
  3. Zehq Win User

    Soo.. Anyone Prestige yet?

    Onicron, your a liar, the highest stat on the highscore is 7th presitge.
  4. CQQT Win User

    Xbox Gamertag Recycling

    the new gamertag scheme will allow anybody to use any gamertag but a number scheme will be applied Like Muted#0001 would be the main one you are seeing anybody that uses the gamertag after this would be Muted#0002 and so on although some games do now allow
    this feature yet. Check this thread https://support.xbox.com/en-GB/my-account/manage-gamertag-and-profile/gamertag-updates-faq
  5. ReDeYe303 Win User

    Lost Limbo Code

    I have also lost my limbo code, can anybody help please
  6. a55a33in Win User

    xbox live party connect issues

    Did anybody notice this happening after linking gamertag to the COD-MW3 Mt.Dew double xp promotion at dewxp.com.
Thema:

Lost highscore after adding a Gamertag - can anybody help?

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