Lost games, and being charged twice for my Microsoft uktra.

Hi Kez_walks , my name is Joel, I'm here to help you with any problems or questions you may have.

You as a user can review the purchase history of your account and the charge and the concept will be shown there. https://account.microsoft.com/billing/payments and in turn in your Microsoft account Purchase History https://account.microsoft.com/billing/orders/

Unfortunately, if the charge you indicate is not shown there, Microsoft Privacy Policy cannot provide any information and you must report these charges as fraud to your bank or payer.

Regards

It doesn't show that I bought the game twice but when I check my bank statement it shows that Microsoft charged me twice.

Why am I getting charged twice a month

I was charged twice for microsoft xbox

Sorry to hear about your issue. Payment/billing can only be handled by customer support. When contacting customer support, request a call back to speak to a representative.

Best wishes,

Cowgirl

Hi Darth! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Xbox Game Pass purchase.

Kindly wait at least 24 hours after the purchase to have the subscription reflect on your account. If after 24 hours yet the purchase is still in pending status, I highly recommend you reach out directly to Microsoft Xbox Support for further assistance as they have the tools and resources to properly investigate this:

https://support.xbox.com/en-US/contact-us/

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl