Lost game ownership.

Discus and support Lost game ownership. in XBoX on Windows to solve the problem; I had a game called deep rock galactic that I down loaded from Microsoft store for pc, I had lots of progress in it and then suddenly I can’t open the... Discussion in 'XBoX on Windows' started by MathewFerreira, Jan 31, 2021.

  1. Lost game ownership.


    I had a game called deep rock galactic that I down loaded from Microsoft store for pc, I had lots of progress in it and then suddenly I can’t open the game because it says I don’t own it.

    :)
     
    MathewFerreira, Jan 31, 2021
    #1
  2. LoganTheLlama Win User

    Bought and installed game disappearing from Games and Apps

    That would be possible, but then that wouldn't make sense because the one person I'm game sharing with is having the same problem as me with the same game. So if one of us lost ownership, the one who bought it, they would both lose ownership. I will talk
    to him about it and have him check his billing as well. Thanks for your time.
  3. Ricardo Lechuga Win User

    My Minecraft account is missing coins and locked out of paid save game content.

  4. XBF Crystal P Win User

    Lost ownership of DLC for a backwards compatible game

    Hi there xl Irritum lx,

    Thanks for the reply. I'm sorry to hear about the issue with backwards compatible DLC for the Xbox One. I recommend try the following troubleshooting article:

    Troubleshoot playing Xbox 360 games on your Xbox One
    .

    • If you have the digital license for the Xbox 360 game and it’s available to be played on the Xbox One, the game will appear in the
      Ready to Install section of My games & apps.
    • You can check whether you have the digital license for an Xbox 360 game by visiting your

      Purchase History
      . To see whether an Xbox 360 game is available to play on the Xbox One, see

      Play Xbox 360 games on Xbox One
      .
    If the problem persists, try reaching out to the game developer for more assistance on availability for backwards compatible items/licenses.

    Hope this helps.
  5. xl Irritum lx Win User

    Lost ownership of DLC for a backwards compatible game

    I purchased it like 8 - 10 years ago and almost no DLC from that far back appear on my purchase history. Also, the removal of my account did nothing.
  6. XBF Felixx P Win User

    Lost ownership of DLC for a backwards compatible game

    Hello
    xl Irritum lx
    !

    Thanks for reaching out to Xbox forums support. I understand you're having issues with missing DLC on your backwards compat game.

    First off, I would recommend checking your
    Microsoft Purchase / Order history
    to make sure the DLC purchases appear on your account.

    Next, I would suggest making sure you're signed into the correct Microsoft account that owns the DLC.

    If those 2 steps don't resolve the issue, try
    uninstalling / reinstalling your Xbox profile
    from the console.

    Let us know if that helps!

    Good luck and happy gaming!

    Felix

    Xbox forums support
Thema:

Lost game ownership.

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