Lost email for Xbox account but still have the gamertag

Discus and support Lost email for Xbox account but still have the gamertag in XBoX on Consoles to solve the problem; Hi, Can someone help me figure out how to recover and old Xbox account using my gamertag? I recently bought an Xbox again and want my old account... Discussion in 'XBoX on Consoles' started by ConnorDean, Apr 27, 2020.

  1. ConnorDean
    ConnorDean Guest

    Lost email for Xbox account but still have the gamertag


    Hi,

    Can someone help me figure out how to recover and old Xbox account using my gamertag?

    I recently bought an Xbox again and want my old account back but I'm unable to login as I don't remember the email.

    Please help.

    Cheers

    Connor

    :)
     
    ConnorDean, Apr 27, 2020
    #1
  2. BigBrotherCaleb Win User

    Lost email for Xbox account but still have the gamertag

    Hello Conner,

    If your old xbox is working you can find the email or you can look at the possible emails used and search for emails under "Xbox Live” or “Microsoft billing." If this doesn't work you can try to get help from someone at

    https://beta.support.xbox.com/contact-us

    Thank you for reading,

    Ambassador
  3. XBF Leo G Win User

    Lost email for Xbox account but still have the gamertag

    Hello ConnorDean,

    Thanks for posting on the Xbox forums. We understand that you would like assistance with recovering an account by using the gamertag. The ambassador, Oraclea, is correct in stating that the best option would be to
    reach out to Xbox Support. They cannot provide account information with only a gamertag, but they can try sending a verification code to the security information on the account.
    This gives you the opportunity to look through any of your email addresses or phones to try to verify the account. We hope this information helps
    ConnorDean!

    How to request a call from Xbox Support:

    1. Click the support team link we provided
    2. Select Contact us
    3. Select Subscriptions & billing
    4. Select I need help purchasing content
    5. Select Next
    6. Select Skip
    7. Select Request a call from Support
  4. Oraclea Win User

    Lost email for Xbox account but still have the gamertag

    Hi, I would make sure to try all of the relevant steps in the following
    guide
    , if you have not yet done so. If the guide is unsuccessful in helping you recover the account, you might try this

    guide
    featuring instructions on filling out a Microsoft account recovery form, as well as tips to attempt to do so successfully. If neither of those work, you may reach out to

    official Xbox Support
    to see if they can provide additional assistance, though I'm not certain if they will be able to provide additional information beyond what's present in the two guides linked above. Hope this helps!
  5. ConnorDean Win User

    Lost email for Xbox account but still have the gamertag

    Unfortunately they're not doing over the phone support, I can't find anything that allows me to locate the assigned email so it's a hit in the bollocks really
  6. DigitalAssassin Win User

    Transferring Gamertag

    Hey mate, do you still have an Xbox 360 console where you can sign-in to the gamertag? I'm guessing no if you've lost the email, but the following link has steps to do so if you still have access to the account on the 360:

    support.xbox.com/.../switch-gamertag-to-different-microsoft-account


    If you've lost all access to the account, I'd suggest getting in contact Xbox phone support and seeing if they can help you change the email by proving you own the account through other personal details:
    support.xbox.com/contact-us
Thema:

Lost email for Xbox account but still have the gamertag

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