Lost email for account

Hey Lisa WA!

I would suggest setting up a call back from an Xbox Live support agent by following the steps below. The agent would be able to look for your account (email) if you provide them with your son's Gamertag or a bank card / debit card that is associated
with your account. The agent will look for your account.. and once the agent finds the account... the agent will send you a text (security code) and email to the phone number and email associated to the account. If you can provide the agent with that code,
they will be able to gain access and tell you what the email is. There's a good chance the email you're trying remember ends with xxxxxxx@outlook.com because outlook is Microsoft.



As provided above the best way to reach Live Support would be here:
https://support.xbox.com/contact-us#0



Step 1 ----Select Xbox One

Step 2 ----Select See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support



I hope this helps a bit more. Let us know!

Felix

Xbox forums support

Check this link for a possible solution to your issue: https://support.xbox.com/en-US/my-account/microsoft-account/forgot-microsoft-account-solution

Follow the steps on how to change your account password on this page: https://support.xbox.com/my-account/microsoft-account/change-microsoft-account-password

If all else fails, you may need to contact official Xbox Support for further assistance: http://support.xbox.com/contact-us

ive lost the email to the account sadly

Sorry but if there was no email address attached to the account and you've deleted it or lost it there is no way to recover it. However, what you can do is create a new email address and account for her. Keep the details of the account handy so that if
it is lost again in the future you can easily recover it.