Lost Email Account connected to Xbox Account

NathanHagarty · Apr 26, 2020

Hello,

I am asking this question for a friend who is not tech-savvy so bear with me. She has an Xbox account I think. The reason I say I think is because she does not own an Xbox but she does play Minecraft Pocket Edition(MCPE) where she has purchased a texture
pack. From what I understand, you need an Xbox account to do this. Also, she has a gamer tag in MCPE. Would this be her Xbox gamertag? Also, she knows the credit card info associated with the same gamertag. What she doesn't know is the email or password to
the overarching Xbox account.

I believe we have tried everything we can on our own so I am resorting to this. (Xbox support has "limited resources" right now I assume due to COVID-19.

Any help in solving this is greatly appreciated.

Thanks,

Nathan

:)

LewisFreeman3

I have forgot my emial adress but know my gamer tag and password would you be able to hellp me pleas its my xbox one acount

NaZoooom

Hi NathanHagarty,

The only way to go about recovering an account is to use the Reset or recover your Microsoft account page and submit
a request/form with as much information that your friend has/can remember.

If you were to speak to Xbox Support, they would point you to this form as your friend will need to prove that the account is actually theirs. There are no shortcuts when it comes to account recovery due most likely t9 ensuring the protection of user accounts.

Hope this helps

julosjc

Hi there,
see this guidance that could assist

Good luck

Mr daffypyle

You can try going through the recovery tool to
find the email and then you would need to reset it. There is no way to login without the email and password.

XBF Felixx P

Hey Lisa WA!

I would suggest setting up a call back from an Xbox Live support agent by following the steps below. The agent would be able to look for your account (email) if you provide them with your son's Gamertag or a bank card / debit card that is associated
with your account. The agent will look for your account.. and once the agent finds the account... the agent will send you a text (security code) and email to the phone number and email associated to the account. If you can provide the agent with that code,
they will be able to gain access and tell you what the email is. There's a good chance the email you're trying remember ends with xxxxxxx@outlook.com because outlook is Microsoft.

As provided above the best way to reach Live Support would be here:
https://support.xbox.com/contact-us#0

Step 1 ----Select Xbox One

Step 2 ----Select See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support

I hope this helps a bit more. Let us know!

Felix

Xbox forums support

Lost Email Account connected to Xbox Account