Lost Device Support For Google Fiber After June Update.

They are actually 2 completely separate workstreams and processes for those. We have our device database and partners and our guide data and partners and they work independently from each other. There are places they cross (set top boxes), but many places
they don't (TVs, AVRs, etc).

This is the response I received from MS Xbox support

My name is Carl with the Xbox Customer Care Advocacy Team. Thank you for contacting us with your request to include Google TV as part of the Xbox One experience. I understand that there will be a major shift in your providers where you are.

I've forwarded your request along to my product team for review. I cannot say when or if they will consider including an alternate service but I have made sure they are aware of your request. If your provider does not currently appear on your list, or
you watch broadcast TV only, select Broadcast TV and then continue.

Thank you for your patience and understanding. I will be closing this service request at this time and I hope you have a wonderful day!

Sincerely,

Carl

Xbox Customer Care Advocacy Specialist

Customer Advocacy & Exceptions Management Team

I think it might be more to participation from the cable provider than anything. You should contact them to see if there's something they can do about it.

Hey there Mr Rogers,

I'd be happy to provide some input.

As an Xbox One X owner myself, I have personally experienced some intermittent connection problems hardwired as well. Generally basic troubleshooting does the trick, but does not solve the problem entirely.

I have seen a small amount of users also experiencing similar issues with the Xbox One X hardwired. What you describe is very similar to what happens to mine, a brief disconnection and then everything automatically goes back to normal. However, that's enough
to boot you from multiplayer and in some cases makes the game close due to the entitlement not being recognized for that brief time.

By any chance would you happen to be enrolled in the Xbox Insider program? I've thought about that could be the cause as the preview update builds may have some issues included in them and I was enrolled in the program for a few months before I left the
program.

I would suggest trying a
soft factory reset to reset your Xbox to factory defaults,
but before you do that make sure you know for sure your login information as the reset does remove the accounts form your Xbox and you will need to re-download them.

Even if you aren't in the Insider Program, you may still report a problem on your Xbox by downloading the

Xbox Insider Hub app and report the problem from the quick shut down menu by holding down the Xbox button on the controller. I have reported the problem myself and highly recommend you do so as well to get more cases sent to Microsoft.

I hope this helps!

Hello Mr lRogers

Sorry for the issue you having with connection. Want you to try something not ordinarily posted.

Go to Settings>network>network settings>advanced settings> alt mac address> clear and restart.

All this does clears network settings let it get fresh when it reboots.

Hope this works let us know.

Thanks

brad

Xbox forum Team