Lost complete access to account (email may not even exist anymore) still being charged for...

Discus and support Lost complete access to account (email may not even exist anymore) still being charged for... in XBoX Sales and Promo to solve the problem; I have grown up with xbox starting with the 360. At this time I made many accounts and stupid decisions as the internet was still new to me. I then... Discussion in 'XBoX Sales and Promo' started by Tyfonic, Jul 30, 2021.

  1. Tyfonic
    Tyfonic Guest

    Lost complete access to account (email may not even exist anymore) still being charged for...


    I have grown up with xbox starting with the 360. At this time I made many accounts and stupid decisions as the internet was still new to me. I then moved and bought an xbox one. After using this xbox for a few years (2019) I decided to sell it. I did not stop the payments and just sold my xbox to gamestop. Now years later my father is still being charged for an xbox that I do not even own. We have the card that it is being charged on, and I can explain my entire history with xbox as proof. Regardless of my explanation, it would not cost xbox anything just to cancel the charges associated with that card since in the case of if I was lying, the account owner could just restart the payments. I also have my old gamertag that is associated with the payments. For now, I am on the one of a few accounts that I made which serve no purpose because there was only one account with xbox live. If this could get resolved in one way or another I would be very happy.

    :)
     
    Tyfonic, Jul 30, 2021
    #1
  2. Smwutches Win User

    Lost complete access to account (email may not even exist anymore) still being charged for xbox live.

  3. OpenH8 Win User

    Remove parents email

    Its not lost, the email used to create it simply doesn't exist anymore. We can't even go to recover our passwords because I had an mts.net account and it transferred to windows live sometime last year but the xbox still has the old email locked in, unable
    to change.
  4. VibroPlex Win User

    my windows live id is deleted, and i cant sign in to my gamertag

    Oh, and BTW, was the original Microsoft Account/Windows Live ID email at MSN, Live or Hotmail? If so, then the Microsoft Account/WLID is recoverable even though your access to the account may have been lost.



    If the email address was not at MSN, Live or Hotmail, then the Microsoft Account/Windows Live ID still exists and is also recoverable, with a slightly different process, if the above fails.



    Either way, the support agents for Saudi Arabia are at 800 8 443 784. Good luck!
  5. lennyvonlenny Win User

    Can I change my xbox email without loosing any data

    I've got an email with Microsoft xbox and it's not even accessible for me anymore because the company does not exist 🤷‍♂️
  6. [EX] Win User

    HELP ME SIGN IN. I have none of the info.

    Hi,

    the account still exists but it has no more friends.

    The only thing you can try is to give in your email into the login of the MS site and click on 'forgot password', if it was the right email you will get an email with a link to reset your password. If it was the wrong email you'll have to try another.

    If that old email doesn't exist anymore I fear there is no more chance to get access to the account again.
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Lost complete access to account (email may not even exist anymore) still being charged for...

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