Lost Code/ Faulty console

hi i did a repair order on september 8 i had dead rising 3 on the console and it dissapeared when i got the console back i log in to my account try to re download my game and it asked me to repay. I also have a code that went missing it was provided by advocacy
team no one can confirm which account it was redeemed to and i cant recover any of my account i chatted and called customer support they was unable to help me with this issue. i tried all the trouble shooting step and nothing has worked

:)

 

faulty console

hi just to express my disapointment with miscrosoft customer service. my problem is that i bought xo . after month of using it broke and i had arranged advence exchange and within 2 days i had my xo replaced. u could say nice and smoth but no . replacment
i did recive for my surprise also not working ( problem with graphic card as when i play dr3 and go from room to a street with loads of details half or whole screen goes black or litle scquare starts to flickering all over screen , same with cod ghosts .)
so i did get in touch with them . what c/s said to me is they will contact me to arrange ad exhc. was waited 6 days (been told that it will take max 4 days ) did contact them again . what i hear is that should arrange ad echange myself on website . went to
do it amd got mesage that there is a problem with website and i should contact online support . online support told me to ring phone support . they give me to numbers . rang them both an d what i hear is please contact online support. does any body had same
problem ? and if yes how did work out for u .

i did check different hdmi cable , and tv . so it system problem.

 

faulty console

We are two controllers and four cables a dozen hard resets, and a repair job later and still the controllers quit after a short amount of time. How can I get my money back? This is going nowhere.

 

this all happened when i got my console back from repair center everything was on my console before then and i used this code to buy dead rising 3 and it doesnt show on my account

 

Hey RAWRRSCENE24!

It sounds like Dead Rising 3 may have been redeemed on a different account in the case of this issue. Have you checked under the profiles of other people your house for the game's download availability?

 

i am pretty sure that it is on rawrrscenexbox1 gamertag and i own this gamertag the issue is i have never used it this year last time i used it was back in 2013 of december and i lost my email to this account and i need help recovering this account is
there a way anyone can retrieve the email on my account for me i can verify my adress and all my personal information for security measures

 

Morning RAWRRSCENE24!

We do have some steps to help try and get you your forgotten Microsoft Account back. Check out this page to

Find your Microsoft account email address.

If the steps on that page don't help, then your next option is to reach out to
phone or chat support. They may be able to further help with recovering your e-mail address and account. To help with the process of recovering your account, you'll need to
fill out this form and provide phone or chat support with the reference number you receive via email.