Lost captures and save data?

Hello jordine lee,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

To answer your question, it is unusual to happen if the Xbox Console was set up to be offline. Based on your description, you lost captures and game save data after you went online on your Xbox. We understand that you wanted to sync your games when you go online. Let us check on this together and sort this out in timely manner.

Set up your Xbox Console first and ensure that you are online, launch the games that are qualified to be played offline. Then, go without internet next time you connect your Xbox to the internet.

Steps, preparation and all you need information are available here: Using your Xbox console offline | Xbox Support

Happy holidays! If you have further concerns kindly create a new thread using this link - Create a new question or start a discussion.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Same for me, I was playing, I came across a bug and a close the game. When i relaunch it only comes up with three "New Game" options. There's no way to bring back uor saves?

I was on with a Microsoft support member and they told me everything would work out because it is saved to my hard drive but backed up online. After an hour of deliberation they told me that my game file had become corrupted when I lost power and the backed
up version online wouldn't be able to override the local corruption so basically I was just screwed.

Have the exact same problem, my gf accidentally pulled the plug of the xbox, and now everything is gone. My achievements are still saved... Also have all the data for the other games left.

Yeah, I tried that but they weren't there anymore.

I got a response from them... The patch is currently waiting certification from MSFT and will be out soon (meaning: weeks). Not sure why the cert process takes that long, but at least we know the patch is coming...