Lost an account with a subscription on it

Discus and support Lost an account with a subscription on it in XBoX Accessibility to solve the problem; I recently made a new account where I bought the xbox gamepass for pc, but have lost the password soon after. The account is so new that i don't have... Discussion in 'XBoX Accessibility' started by Chief Obambulator, Feb 3, 2023.

  1. Chief Obambulator
    Chief Obambulator Guest

    Lost an account with a subscription on it


    I recently made a new account where I bought the xbox gamepass for pc, but have lost the password soon after. The account is so new that i don't have enough information for the forgot your password option. The only thing I had done on it was buy the gamepass, and I still have access to the card used to buy it, so I though that would be enough to get it back.

    I cant get in contact with microsoft support either, because when I describe my problem, the website just directs me to the form to regain your account that I've already tried. I've also tried making up a problem, but it always says calls are currently unavailable.

    If recurring billing is defaulted to off, then this is a problem that I'm willing to forget about but if not then I really need some help.

    :)
     
    Chief Obambulator, Feb 3, 2023
    #1
  2. VibroPlex Win User

    Windows live id sign in is blocked...Please Help!

  3. DeniqL Win User

    Lost an account with a subscription on it

    Hi! I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here

    In these type of cases you should go to your financial entity and dispute the charge to block it as well.

    This is because access is mandatory to cancel a suscription form Xbox side
  4. VibroPlex Win User

    Could a security question once be less than 4 characters? (Account Recovery

  5. Darhyl Amizola Win User

    Cancel Subscription for Lost Account

    Hi Daniel! My name is Darhyl and I’d be more than happy to help you with your query.

    I'm sorry you are experiencing this with your subscription cancellation.

    Since you do not have access to the account where the subscription is active, kindly reach out to Microsoft Xbox Support as they have the tools and resources to properly investigate this. You may contact them through this link:

    https://support.xbox.com/en-US/contact-us/

    Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

    Best Regards,
    Darhyl
  6. usc1903-F36EA084-687 Win User

    Setting security proofs

Thema:

Lost an account with a subscription on it

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