Lost all my Reward points

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

Just a friendly reminder though that for Microsoft Rewards concern there is a dedicated team that handles them which is the Microsoft Rewards team. To help you, please sign in to this link and click on "Get Help":

https://support.xbox.com/en-US/help/account-pro...

Hello BeatboxingKing,

At 5000 or more pending Credits, you are automatically scheduled for a deposit. In August 2016 you received a deposit of 7,900 Credits due to this, which was your last deposit. You can see a record of your past Credit and deposit events from the MyStatement
on the MyRewards page.

Regarding your MyVIP rank, in September 2014 we changed to the MyVIP policy. As a part of this policy, MyVIP has a recalibration every year. At the end of the year, we place you in your MyVIP rank for the new year based off your eligible spending from the
previous year, and set your progress to the default state. This happened in September 2015 and December 2016. Based off your eligible spending from September 2015 - December 2016, you were placed in your current MyVIP level at the end of December 2016. You
can check your current MyVIP level/progress at (https://rewards.xbox.com/myrewards/)

I did that it still didnt work

This is usually due to temporary connection problems with Xbox live accounts. Can you try logging out, then logging in to your xbox live account? Here are instructions: windows.microsoft.com/.../sign-in-out-of-windows

I played and won all the games but 3. When I signed on to play today all my points were gone. I have logged out and back on, shut down and restarted my computer. Nothing worked. September 30, 2014