lost all my progress in Sea of Thieves. please help

Hello!

I'm a Independent Advisor. I will be glad to help you.

Your progress must remain in the Xbox Live account, if you use the game from the Xbox app, make sure you are using the correct account in the Microsoft Store, in the PC app and in Xbox Console Companion.

If you play on Steam, make sure you have the correct account linked.

You can try reinstalling the game again to try to sync the cloud information once you make sure you are using the correct account.

Best regards.

Some of my favs have been portal 2, halo reach, skyrim, fallout 4, sea of thieves. all fantastic games to get lost in.

Hi Tudor Gheorghe1,

Thank you for waiting.

After further consultation and research, we recommend that you speak with our live support. Due to the complexity of the issue, it’s best to work with them as they have the necessary tools to further diagnose the issue and provide you with a timely resolution.

Please follow the steps below to reach out to our live support team.

1. Please use this link: Contact us | Xbox Support
   
2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
   
3. If not, please select the country/region it is showing and select the correct one among the list.
   
4. Make sure to use to check the available contact times of the support.
   
5. Select the "Contact Us" button
   
6. Select the drop-down menu options that will match your concern.
   
7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
   
8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
   
9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
   
10. Should you encounter same issue and have an error message please let us know so we can forward your findings to the Internal Support Team.
    

You could try contacting sea of thieves support to see if they can help you transferring your in-game progress or something similar

Hi there Roarshack69.

The official Sea of Thieves team made note of a similar issue to what you're experiencing regarding lost progress via the most recent Sea of Thieves: Launch Status Update
under "Characters losing details such as hair color/scars".

We do appreciate your patience as their team works on a fix. In the meantime, we hope you're still able to enjoy the game.