Lost all my profiles and saved data

Hi there,

when looking in the storage section of your storage device where normally your profiles are located, does it show any corrupt profiles? If so please delete those and try to redownload your profile like shown here:

support.xbox.com/.../download-your-xbox-live-profile-to-another-360-console

If the situation is different, please let us know the exact situation (information if you have one or more storage devices etc)

Regarding recovering data, that is depending on the settings, standard you can redownload Xbox Live Accounts and any digital items connected to those profiles as long as you know the security details for those XBL accounts. For save games it will depend
if they are saved in the cloud or not (Gold specific) option that needs to be enabled via settings prior to saving games), if they are not in the cloud and only on the local storage device they might be gone for good, if they are in the cloud they will synchronize
again

Let us know the results

You have lost all saved data on ur profile

What was the one time you lost save data that really bothered you, like accidentally deleting the wrong save or if a save corrupted etc. For me it was when I got a really high rank on halo reach and my save data randomly deleted and I lost everything.

Surely for Reach all your rank data etc would have been saved against tour profile on Bungie/transferred to Halo Waypoint?

ive already called you guys and it was no help he told me to reset my xbox and i lost all of my profiles, games, save data, and game share data, and i need this data back and i cant get it back

Hey there,

Sorry to hear about the issue. What steps have you tried so far? Unfortunately if you have already covered

uninstalling the game and reinstalling the game but the issue remains, the save data may not be recoverable. Sincere apologies for any frustration this may cause.