Lost account access and the recovery form has not worked for me after filling it in...

Discus and support Lost account access and the recovery form has not worked for me after filling it in... in XBoX Accessibility to solve the problem; Someone changed the email address on my Microsoft account. I used the form twice to recover but it would not let me change my email address back until... Discussion in 'XBoX Accessibility' started by MykulP, Aug 15, 2023.

  1. MykulP
    MykulP Guest

    Lost account access and the recovery form has not worked for me after filling it in...


    Someone changed the email address on my Microsoft account. I used the form twice to recover but it would not let me change my email address back until 30 days passed since it had just been changed. Each time they changed the password locking me out again. Well after 30 days I tried to use the form again its getting denied. I can no longer use the recovery form as I believe this person changed the other information such as my name, address, etc

    I have other ways to prove that I have had this account for years but I do not know who to reach out to as when I call in im just redirected back to the form. Is there another way?

    :)
     
    MykulP, Aug 15, 2023
    #1
  2. Lucas Lauer Win User

    Lost Minecraft Account (Microsoft)

    Hello, Timzey. Thanks for reaching out. I'm Lucas, an Independent Advisor and a Microsoft user just like you. I'll be glad to help you out.

    Your Minecraft account is actually your Microsoft account. If you lost access to your Microsoft account, unfortunately you lost access to Minecraft.

    Have you tried the recovery form?
    https://account.live.com/acsr

    If when you try to fill the recovery form you receive a message that your account does not exist anymore, unfortunately you will not be able to recover your account.

    No Microsoft employee can help users recovering their accounts. They only instruct you on how to fill the recovery form. So that's the only available option for a hacked account.

    If you talk to a Microsoft support advocate, he/she will tell you the same thing. They are not allowed and have no access to change anything on a user account. I hope you understand. I do not work for Microsoft and I do not have access to user accounts too.

    If you have any question, please let me know. And again, I'm really sorry about this.
  3. WattyNuela Win User

    Deleted email that is connected to my Xbox account

    Hello Jack, this is Manuela. I'm an Independent Advisor and community user like you, ready to assist with this.
    Not a Microsoft employee.

    I'm sorry to hear you lose access to your Microsoft account. When we lost access to our accounts, the last resource is submitting the Microsoft account recovery form.
    https://support.microsoft.com/account-billing/h...

    As the form is not working for you, I’m afraid to say that it is not possible to recover the account.
    I know this is frustrating for you, but the help from Microsoft is limited to assisting you with how to fill the form.
  4. Lucas Lauer Win User

    Hacked account

    Hello, Laney03. Thanks for reaching out. I'm Lucas, an Independent Advisor and a Microsoft user just like you. I'll be glad to help you out.

    Yes, I already lost an account for a hacker when I was very young. I did not manage to recover it too.

    I am sorry for what happened. Your only option is to fill the recovery form (if you did not fill it). In the article below you can get detailed information on how to fill the form:
    https://support.microsoft.com/en-us/account-bil...

    The Microsoft recovery form is available on:
    https://account.live.com/acsr

    No Microsoft employee can help us users recovering our accounts. They only instruct us on how to fill the recovery form. So that's the only available option for a hacked account. If when you try to fill the recovery form you receive a message that your account does not exist anymore, unfortunately you will not be able to recover it.

    If you talk to a Microsoft support advocate, he/she will tell you the same thing. They are not allowed and have no access to change anything on a user account. I hope you understand. I do not work for Microsoft and I do not have access to user accounts too.

    If you have any question, please let me know. And again, I'm really sorry about this.
  5. annix Win User

    Getting my stolen account back

    Hi there! If you’ve lost access to your Microsoft account, contacting Xbox or Microsoft support will not help you gain access, there is a form at the below link to fill out which will get the account recovery process started for you. All the best, cheers!

    http://account.live.com/acsr
  6. Lucas Lauer Win User

    "Microsoft account does not exist" (Please help, I need it back ASAP)

    In this case, I believe someone hacked your account and changed your email address and security. I am sorry for this. In this case, your only option is to fill the recovery form. In the article below you can get detailed information on how to fill the form:

    https://support.microsoft.com/en-us/account-bil...

    The Microsoft recovery form is available on:

    https://account.live.com/acsr

    No Microsoft employee can help users recovering their accounts. They only instruct you on how to fill the recovery form. So that's the only available option for a hacked account. If when you try to fill the recovery form you receive a message that your account does not exist anymore, unfortunately you will not be able to recover your account.

    If you talk to a Microsoft support advocate, he/she will tell you the same thing. They are not allowed and have no access to change anything on a user account. I hope you understand. I do not work for Microsoft and I do not have access to user accounts too.

    If you have any question, please let me know. And again, I'm really sorry about this.
Thema:

Lost account access and the recovery form has not worked for me after filling it in...

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