Lost Access to Paid Content after Renewing Xbox Live Gold Subscription

Discus and support Lost Access to Paid Content after Renewing Xbox Live Gold Subscription in XBoX on Consoles to solve the problem; I have lost all access to my games and other paid ontent after renewing my Xbox Live Gold subscription on Feb. 2nd. Internet and network are fine.... Discussion in 'XBoX on Consoles' started by Extraneous Typo, Feb 3, 2018.

  1. Lost Access to Paid Content after Renewing Xbox Live Gold Subscription


    I have lost all access to my games and other paid ontent after renewing my Xbox Live Gold subscription on Feb. 2nd. Internet and network are fine. There appears to be an ongoing service outage, but inquiries to Xbox Support for confirmation/help have gone
    unanswered so far. Any help or suggestions would be much appreciated.

    :)
     
    Extraneous Typo, Feb 3, 2018
    #1
  2. HappyTroopa
    HappyTroopa Guest
    Wait so you get 2 free games every month even if you stop paying for Gold??

    Yeah, unless something has changed recently, you get to keep your Xbox 360 gold games.

    But the Xbox One gold games you need to have an active subscription.

    Here it is from the official Xbox site:
     
    HappyTroopa, Feb 3, 2018
    #2
  3. A Gay Apple
    A Gay Apple Guest
    Profiles inop after renewing live gold subscription.

    The 3 profiles (3 more gamers) on the 360 will not connect live,only the account holder profile will connect live,this was after renewing the 12 month gold subscription.

    And my Xbox one now will not connect live at all,this console does not contain the account holder on it. This all happened after the renewing of the gold subscription.

    Do I have to re-install the profiles,or turn something back on? Totally lost......
     
    A Gay Apple, Feb 3, 2018
    #3
  4. OCRyzen Win User

    Tenure

    Have you used a Pre-paid Xbox Live Gold Subscription, after being on a Auto Renewal Subscription..??
  5. AridLizard Win User

    Xbox live

    if the subscription to Live Gold expires or is cancelled then he would lose access to those free games until the subscription is renewed, but once renewed those games will be available.

    as long as there is an active subscription that includes Live Gold it doesn't matter if it is paid with credit card, paypal, prepaid card, gift card or Microsoft Reward Points, all that matters is that it is paid for.
  6. Miss Ghidorah Win User

    Would like to try

    Hi there,

    Even though the Xbox Live Gold trial subscription is free, we need a payment option on file because the subscription will renew to a paid Xbox Live Gold subscription unless you cancel it. You must add a payment option such as a credit card or PayPal to your
    account for it. If you don’t want a paid Xbox Live Gold subscription after your Xbox Live Gold trial subscription ends, you will need to cancel it.

    Hopefully that answers your question!
  7. Mad Cow Dizease Win User

    microsoft points and renewal for live

    Microsoft Points were never able to be used for Xbox Live Gold renewals; they can be used for marketplace content such as Games on Demand, add-ons, themes, avatar items, etc... You can renew your Gold subscription with a pre-paid card, Paypal, or a credit
    card.
  8. M4RV 71 Win User

    2 Months for £2

    No your gold subscription will not get cancelled if you turn auto renewal off.



    This support thread shows you how to turn auto renewal off



    support.xbox.com/.../cancel-xbox-live-gold-subscription



    This paragraph in that support thread also states that your gold membership will run until the end of the paid period if you turn auto renewal off:



    Important: Important: If you turn off auto-renewal, your Xbox LIVE Gold Membership will expire at the end of your paid membership time. Until then, you can continue to enjoy all the benefits of Xbox LIVE membership.
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Lost Access to Paid Content after Renewing Xbox Live Gold Subscription

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