Lost access to my Xbox account

Discus and support Lost access to my Xbox account in XBoX Accessibility to solve the problem; My Microsoft account got hacked some time ago and I managed to recover it, but I lost my Xbox account, which was bound to the Microsoft one. I think... Discussion in 'XBoX Accessibility' started by cakenao, Aug 12, 2022.

  1. cakenao
    cakenao Guest

    Lost access to my Xbox account


    My Microsoft account got hacked some time ago and I managed to recover it, but I lost my Xbox account, which was bound to the Microsoft one. I think that the hacker had changed the email my Xbox account was attached to. I can see that the Xbox account is active by looking up my gamer tag, but I cannot access it in any way. What should I do? I can't just let it go, seeing how my hacker is playing my videogames Lost access to my Xbox account :(

    :)
     
    cakenao, Aug 12, 2022
    #1
  2. ngocphi Win User

    Locked out of old account, how can I transfer game saves to a new profile?

    You can't

    If you lost access to your account you have to call support or fill out the lost access to my account form at accounts.Microsoft.com
  3. cakenao Win User

    Lost access to my Xbox account

    So you're basically telling me there is no way of getting that account back? Wow, awesome customer support, Microsoft.
  4. JosefLBohorquez Win User

    Lost access to my Xbox account

    I'm not a Microsoft employee.

    You can check who is who here:
    https://answers.microsoft.com/en-us/page/faq#fa...

    But the short answer is No if you didn't secure your account properly and the hacker changed everything and you already tried everything from the link above.

    Just as a friendly reminder. Try enabling two steps verification or add an authenticator app the next time you create a new account (this apply to all services, Microsoft, Google, Facebook, etc) in that way the possibilities to be hacked are almost zero
  5. JosefLBohorquez Win User

    Lost access to my Xbox account

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today despite this Cakenao

    Sorry to hear that your account was compromised buddy, you can try recover it following steps here:

    https://support.microsoft.com/en-us/account-bil...

    **Xbox profiles are attached to the Microsoft account. Probably the hacker deleted your email and aliases and linked a new one. In this case is not possible to recover your account
  6. WPAK Win User

    Linking two Xbox accounts

    Hi there,

    I'm afraid there is not way to link or merge two (or more) Xbox Live Accounts in to 1 account.

    You will have to get access to that original Microsoft Account to get access to that Xbox Live Account, maybe the steps or links on this page will be able to regain access to that MS account:

    https://support.xbox.com/my-account/microsoft-account/lost-password-solution


    That link will have all options on how to try and get access again to the account up to contacting Xbox Support.

    Let us know the results
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Lost access to my Xbox account

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