Lost access to minecraft after migration

hellothere111111111 · Feb 10, 2022

Hello. Recently, I've migrated my account, everything was fine until I went onto the minecraft.net page. It told me I haven't bought Minecraft yet, though I have. It might have been because my Microsoft account's email wasn't the same as Mojang, but I can't get access to the old Microsoft, because I lost its password. I am very worried right now, and I can't even change the email I used for the old Mojang account that got deleted. Is there a way to fix this issue or did I lose it forever?

:)

Jesse E'

Oh I see. Sorry for the confusion. Kindly reach out to Minecraft support for better assistance on this one https://help.minecraft.net/hc/en-us/requests/new

hellothere111111111

How do minecraft.net and launcher have anything similar? What I said is, I can't get access to the minecraft.net page as it says I haven't bought Minecraft even though I have and my Minecraft launcher has everything ok, except for the part that I can't login into my Mojang account because I think it was deleted

Jesse E'

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Go to Minecraft.net and download the Windows 7/8 launcher. That should work.

It appears the Windows 10 launcher is bugged.

Tezzarrific

if you cannot access your microsoft account and have 2fa active then they are right all is lost, and as the microsoft account is the account that minecraft migrated too you have now lost minecraft if you cannot access the microsoft account.

CarTzy

Hello Leka Dabra,

Please contact our live support team for this concern.

Please follow the steps below to reach out to our live support team.

Please use this link: Contact us | Xbox Support
Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
If not, please select the country/region it is showing and select the correct one among the list.
Make sure to use to check the available contact times of the support.
Select the "Contact Us" button
Select the drop-down menu options that will match your concern.
The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
Should you encounter same issue and have an error message please let us know so we can forward your findings to the Internal Support Team.

Lost access to minecraft after migration