Lost access to Minecraft after migration to Microsoft

Discus and support Lost access to Minecraft after migration to Microsoft in XBoX Games and Apps to solve the problem; I made the migration as requested on the launcher of Overwolf and FTB mod launchers, as well as request by the native Mojang Launcher, it was done... Discussion in 'XBoX Games and Apps' started by Leka Dabra, Jun 6, 2023.

  1. Leka Dabra
    Leka Dabra Guest

    Lost access to Minecraft after migration to Microsoft


    I made the migration as requested on the launcher of Overwolf and FTB mod launchers, as well as request by the native Mojang Launcher, it was done August 2022, after migration , I completel lost access to m Java Minecraft account, as when I log in with this Microsoft account (the on I migrated to), it sas "DEMO", even though I purchased the game, I was gonna leave it be, but I want to pla it with m nephew and so I demand a solution from Microsoft (the person I spoke to at Mojang, Jimmy, says it's your problem, not Mojang's) I have the purchase receipt as well as a full conversation with Jimmy on my e-mail, I also have all the tickets I opened since I bought the game (in 2016).

    I'm looking forward to hearing back from Microsoft with a solution for my problem
    Regards
    Lucas Conservani

    :)
     
    Leka Dabra, Jun 6, 2023
    #1
  2. Tezzarrific Win User

    Is there a way I can change my minecraft account's microsoft account

    if you cannot access your microsoft account and have 2fa active then they are right all is lost, and as the microsoft account is the account that minecraft migrated too you have now lost minecraft if you cannot access the microsoft account.
  3. CarTzy Win User

    Lost access to Minecraft after migration to Microsoft

    Hello Leka Dabra,

    Please contact our live support team for this concern.

    Please follow the steps below to reach out to our live support team.

    1. Please use this link: Contact us | Xbox Support
    2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
    3. If not, please select the country/region it is showing and select the correct one among the list.
    4. Make sure to use to check the available contact times of the support.
    5. Select the "Contact Us" button
    6. Select the drop-down menu options that will match your concern.
    7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
    8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
    9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
    10. Should you encounter same issue and have an error message please let us know so we can forward your findings to the Internal Support Team.
  4. Leka Dabra Win User

    Lost access to Minecraft after migration to Microsoft

    Hello there Cartzy

    I have followed every step and checked all the information, I know the Microsoft account I migrated to, as well as confirmed I did so, I can't log in at Mojang due to the migration being completed, all the information you provided has also been provided by Jimmy at Mojang, I still need help.

    regards
  5. CarTzy Win User

    Lost access to Minecraft after migration to Microsoft

    Hello Leka Dabra,

    Welcome to Microsoft Communiy.

    I can see that you are having issues after migrating your account from Mojang to Microsoft. Let me see how I can assist you with this.

    As per article: Mojang to Microsoft account migration FAQ | Xbox Support

    I signed in to the launcher with my Microsoft account, but it says I don't own Minecraft: Java Edition

    You need to check the following:

    • Confirm that you’re signing in to the same Microsoft account you used to migrate your Mojang account.
    • Make sure that you’re not signing in with your Mojang account. Migrated accounts are only able to sign in with your Microsoft account.
    • If you forgot which email you used to create your Microsoft account for migration, you’ll need to speak with Microsoft support to recover the email address used to sign up. To do so, select Contact us on this page.
    • You may not have completed your migration. Go to your Mojang account profile page and start the migration again.
    Mojang account profile page

    Kindly check this article from Mojang as well: Minecraft: Java Edition Demo Mode | Minecraft Help

    Please let me know if this helps.

    Thank you for choosing Microsoft.
  6. Jesse E' Win User

    Lost access to minecraft after migration

Thema:

Lost access to Minecraft after migration to Microsoft

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