Lost access to Microsoft Account, tried to recover already.

José GuillermoLuna · Nov 8, 2021

I created my Microsoft Account linked with a Google email, I had that email for 5 years, but it got hacked and google disabled it. Now I don't have access to my Microsoft Account.

What I tried:

-Filling the recovery form, multiple times. I asked family members for subjects on emails, filled all the info I could fill, but it always says that they can prove that account belongs to me.

I'm wondering, is there any way to validate that that account belonged to me without the form? I just need my purchased games on that account, I'll already recovered everything else.

I would gladly provide proofs if needed.

:)

ClausReich

Hello José! I'm Claus, an Independent Microsoft Community Consultant for Xbox! Glad to be able to help you!

It is only possible to recover your account by filling the form, or recovering access using your recovery e-mail. If Microsoft can't prove the ownership of your account through that form, it is unlikely that you'll be able to recover it.

Mister Mascot

Hey there SgtSpaceCoffee,

As onyxishere said, the password is not stored anywhere for people to access. However, you can attempt to use this guide to reset that password if you haven't already.

Recover and reset your lost Microsoft account password

Hope that helps!

sandy the hippy

If you have lost access to your old account use Lost account solution, then you could access your old purchases and
progress

MasterBlud

IF you have access to the emails to these accounts, you can recover password https://support.xbox.com/en-US/my-account/microsoft-account/lost-password-solution

Miss Ghidorah

Hi there!

To recover your account, let's have you go through the
recover Microsoft account troubleshooting article if you haven't already.

Let us know if you're still seeing issues!

Lost access to Microsoft Account, tried to recover already.