Lost access to DLC I paid for just a couple days ago (Skate 3 DLC on XBOX Series X)

Discus and support Lost access to DLC I paid for just a couple days ago (Skate 3 DLC on XBOX Series X) in XBoX Games and Apps to solve the problem; Recently I decided to purchase Skate 3's DLC on my new Series X console. When playing the game with all the DLC installed I noticed one of them,... Discussion in 'XBoX Games and Apps' started by João Lisboa, May 14, 2021.

  1. João Lisboa
    João Lisboa Guest

    Lost access to DLC I paid for just a couple days ago (Skate 3 DLC on XBOX Series X)


    Recently I decided to purchase Skate 3's DLC on my new Series X console.

    When playing the game with all the DLC installed I noticed one of them, "Danny's Hawaiian Dream", was not working properly. The DLC showed up in the game's "Manage game and add-ons" menu all right. While checking the Microsoft Store, the DLC in question had an "Installed" tag on it while all the others had an "Owned" tag on them - I thought nothing of it.

    So I uninstalled the game and its DLC to see if that would fix it. Then, I tried reinstalling everything. The content installed everything except for the troublesome DLC - now, it wouldn't even show up on the "Manage game and add-ons" screen. After this, the DLC would show up on the store as if I had never even bought it. I tried looking at my "Order history" and sure enough, there it was with a "Complete" tag next to it and everything.

    I tried contacting Microsoft's support chat and they were extremely unhelpful, even told me to contact the wrong publisher. I have sent a support ticket to EA but they have yet to get back to me.

    What can I do to access content I just paid for? Did I get completely screwed by either Microsoft or EA?

    Hopefully somebody here can help...

    Thank you in advance!

    :)
     
    João Lisboa, May 14, 2021
    #1
  2. João Lisboa Win User

    Lost access to DLC I paid for just a couple days ago (Skate 3 DLC on XBOX Series X)

    I have tried power cycling, removing and re-adding my account, and then power cycling again - the issue still persists.
  3. João Lisboa Win User

    Lost access to DLC I paid for just a couple days ago (Skate 3 DLC on XBOX Series X)

    I have once again contacted Microsoft support where I was urged to request a refund. After waiting a couple of days for my request to get processed I was denied the refund because "[Microsoft's] refund policy doesn't allow refunds for digital game products that have been played or consumed". I can only assume this was the case because I DID download the DLC in question (even though it never worked with my install of the game). I am absolutely shocked at how poorly this whole ordeal has gone... Even if I do decide to repurchase the content, I have no guarantee that this situation won't just happen all over again. I am at a loss for words.
  4. XBF Mohammed C Win User

    Lost access to DLC I paid for just a couple days ago (Skate 3 DLC on XBOX Series X)

    You might want to try performing a quick power cycle for your console.

    I would also suggest removing and reading your profile as it helps in such issues.
  5. João Lisboa Win User

    Lost access to DLC I paid for just a couple days ago (Skate 3 DLC on XBOX Series X)

    I have received a response from EA support and they have told me they are "unable to provide the resolution to [my] concern", and have suggested that I contact Microsoft support - which I already have, where they told me to contact the game's publisher, that being EA. 🙄

    I will try to once again contact Microsoft support when I am able to during the week (seeing as they are closed on weekends) to try and solve this issue.
  6. Nursemorph Win User

    Trying to get FH1 FH2 FH3 DLC'S I OWN THE GAMES AND ALL DLC'S PLEASE HELP

    Have you tried searching for the DLC in the Store and downloading it from there? It should work as I installed FH3 and the DLC 18 months ago when i bought my Series X
Thema:

Lost access to DLC I paid for just a couple days ago (Skate 3 DLC on XBOX Series X)

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