Lost access to DLC I paid for just a couple days ago (Skate 3 DLC on XBOX Series X)

João Lisboa · May 14, 2021

Recently I decided to purchase Skate 3's DLC on my new Series X console.

When playing the game with all the DLC installed I noticed one of them, "Danny's Hawaiian Dream", was not working properly. The DLC showed up in the game's "Manage game and add-ons" menu all right. While checking the Microsoft Store, the DLC in question had an "Installed" tag on it while all the others had an "Owned" tag on them - I thought nothing of it.

So I uninstalled the game and its DLC to see if that would fix it. Then, I tried reinstalling everything. The content installed everything except for the troublesome DLC - now, it wouldn't even show up on the "Manage game and add-ons" screen. After this, the DLC would show up on the store as if I had never even bought it. I tried looking at my "Order history" and sure enough, there it was with a "Complete" tag next to it and everything.

I tried contacting Microsoft's support chat and they were extremely unhelpful, even told me to contact the wrong publisher. I have sent a support ticket to EA but they have yet to get back to me.

What can I do to access content I just paid for? Did I get completely screwed by either Microsoft or EA?

Hopefully somebody here can help...

Thank you in advance!

:)

João Lisboa

I have tried power cycling, removing and re-adding my account, and then power cycling again - the issue still persists.

João Lisboa

I have once again contacted Microsoft support where I was urged to request a refund. After waiting a couple of days for my request to get processed I was denied the refund because "[Microsoft's] refund policy doesn't allow refunds for digital game products that have been played or consumed". I can only assume this was the case because I DID download the DLC in question (even though it never worked with my install of the game). I am absolutely shocked at how poorly this whole ordeal has gone... Even if I do decide to repurchase the content, I have no guarantee that this situation won't just happen all over again. I am at a loss for words.

XBF Mohammed C

You might want to try performing a quick power cycle for your console.

I would also suggest removing and reading your profile as it helps in such issues.

João Lisboa

I have received a response from EA support and they have told me they are "unable to provide the resolution to [my] concern", and have suggested that I contact Microsoft support - which I already have, where they told me to contact the game's publisher, that being EA. 🙄

I will try to once again contact Microsoft support when I am able to during the week (seeing as they are closed on weekends) to try and solve this issue.

Nursemorph

Have you tried searching for the DLC in the Store and downloading it from there? It should work as I installed FH3 and the DLC 18 months ago when i bought my Series X

Lost access to DLC I paid for just a couple days ago (Skate 3 DLC on XBOX Series X)