Lost a paying customer of 15+ years.

Discus and support Lost a paying customer of 15+ years. in XBoX on Consoles to solve the problem; Two days ago, I reported a player for frequently using homophobic slurs. The next day, I received an email from enforcement.xbox.com indicating my... Discussion in 'XBoX on Consoles' started by BigFawn70770152, Jan 7, 2018.

  1. BigFawn70770152
    BigFawn70770152 Guest

    Lost a paying customer of 15+ years.


    Two days ago, I reported a player for frequently using homophobic slurs.

    The next day, I received an email from enforcement.xbox.com indicating my gamertag "PigBimpin90" violated the code of conduct and a new name had been issued. The follow-up repeal was promptly rejected and the decision upheld.

    To be clear, the name was stupid. I don't mind changing it if it indeed violated policy.

    But the ham-handed nature with which your enforcement team administered the name change, the inability to choose a new name without a fresh $10 surcharge, and the inconsistent application of your ambiguous rules has soured my relationship with the Xbox team.

    I'll not be renewing my subscription nor purchasing any new consoles, hardware, or digital content moving forward.

    Goodbye Xbox, we had a good ride.

    :)
     
    BigFawn70770152, Jan 7, 2018
    #1
  2. Elohmn
    Elohmn Guest
    Xbox live ran out. Help!

    [quote user="Apex of Kronos"]

    That's kind of messed up. I've been a paying customer for years.

    [/quote]How so? I've been a paying Customer for years as well and I'm not asking or complaining about Codes. You're not Entitled to other Services.
     
    Elohmn, Jan 7, 2018
    #2
  3. HeavenStrong
    HeavenStrong Guest
    Xbox live ran out. Help!

    That's kind of messed up. I've been a paying customer for years.
     
    HeavenStrong, Jan 7, 2018
    #3
  4. Daft Badger
    Daft Badger Guest

    Lost a paying customer of 15+ years.

    As per the ToU/CoC you agreed to if you receive a forced gamertag change due to your gamertag violating the ToU/CoC you are issued a randomly generated gamertag for free to replace the offending one.

    If you want to change the gamertag you are given you will have to pay.
     
    Daft Badger, Jan 8, 2018
    #4
  5. Daft Badger Win User

    Lost a paying customer of 15+ years.

    As per the ToU/CoC you agreed to if you receive a forced gamertag change due to your gamertag violating the ToU/CoC you are issued a randomly generated gamertag for free to replace the offending one.

    If you want to change the gamertag you are given you will have to pay.
  6. Predecease Win User

    Reimbursement for services not rendered???

    Its actually pathetic. We pay for our service which is supposed to be supierior than others because we pay.I think we have a right as paying customers to demand compensation beceause Microsoft let some 15 year olds DDoS their entire service
  7. psychosgirl Win User

    XBOX AND MICROSOFT "SUPPORT" ARE NO HELP

    I give up. Microsoft just lost 6 more PAYING customers.
  8. Bruno Hslaww Win User

    For Microsoft Loyalty Means Nothing

    I WILL NOT be treated like a thief by M$. I DEMAND to be treated as a paying customer or they can get lost.
  9. HeatSeeker718 Win User

    xbox one communication ban

    that sucks, I probably won't pay for any more xbox live subscriptions now. Valued Customer lost.
Thema:

Lost a paying customer of 15+ years.

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