Lost a game that I got with gold membership

nope bc on my old xbox same account but the game is there

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good evening

Your Live Gold must be active to be able to install the games.

And another note is that if your games are 360, they must be on the list of backward compatible games to be installed on xbox one or series.

In this case it is likely that you have redeemed the game on another account.

do you think you could help?

i still have my subscription never canceled and its not a 360 game