Lost a 10 year loyal customer for.life. Go Sony!

nickMacDonald1 · Nov 22, 2019

Hello,
I have been a loyal xbox customer for 10 years. I have paid like $12 a month every month for the past 8 years for LIVE. I have purchased countless games,uprgrades and consoles and I can't have a refund on this one [mod removed] game? Microsoft
is not hurting for money. I AM! Microsoft dosnt need the 59.99. I DO! This is why I will NEVER purchase or own another xbox pruduct. The day the next gen systems come out I will be first in line for Sony's new console. I am a playstation guy now. Your customer
service sucks.
Tell Bill Gates I am sorry he is struggling financially as of late and can't afford my refund after pocketing thousands of dollars from me over the years.....Nick MacDonald

:)

Shaggy2000

To the OP

You do realise that if this was on the PlayStation, and you asked for a refund they would also deny the refund.

Sony has virtually exactely the same refund policies, but hey, you think that because you've been a "loyal Xbox customer for 10 years" means you should get special treatment, you think you should get something somebody else shouldn't.

I hear ya.

Skepticality

If you’re willing to let 1 unfortunate situation destroy what you described as a dedicated fan then that’s a shame really, sometimes mistakes happen and I’m sure if you met the criteria for the refund microsoft would let you.

Farkas David01

Could you please provide more information about what happened? We might be able to help and find a solution for your refund problem. Sorry to hear what happened.

JennyInTheCity

As mentioned above, there are acceptable reasons to get a refund - why did you want a refund if you don't mind me asking?

Please see below for FAQ on refunds on digital product -

https://support.xbox.com/en-US/billing/xbox-subscriptions/digital-goods-subscriptions-refund

crazydude1965

Am really sorry my friend to hear your situation i can understand your frustration but i would be interested to know a little more info as to what went wrong and what your issue was you must understand that there are valid reasons for wanting a refund
and we cant just want refunds because we dont like something you have your statutory rights and if you have a valid complaint try again with customer support.

Lost a 10 year loyal customer for.life. Go Sony!